- Report: #1353389
Complaint Review: Dex Media - Texas
Reported By:
granby insurance -
granby, Connecticut, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Dex Media
p.o. box 619810 75261 Texas, USA
Web:
N/A
Categories:
Business Rating:
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Dex Media- daniel williams continued to charge my cc after contract cancellation D/FW Airport Texas
signed an internet marketing agreement with 90 day cancellation clause exercised the clause, however, Dex Media continued to charge my cc for two additional months totalling $400.00-contacted by phone and was told it would be corrected 3 months ago-no credit yet-
2 Updates & Rebuttals
Dex Media
Dallas,Texas,
USA
Company response
#2UPDATE Employee
Tue, February 07, 2017
Hi John - Jason on our Client Care Escalations Team advised that he was able to speak with you, address all your concerns, and worked to resolve the matter to your satisfaction. Thank you so much for allowing us the opportunity to assist you! - Ed
Dex Media
Dallas,Texas,
USA
Company response
#3UPDATE Employee
Thu, February 02, 2017
Hi - I'm sorry to hear of the matter outlined regarding your account and the lack of resolve to date. Our Client Care Escalations Team was assigned this case and will be promptly contacting you in an effort to work to resolve all concerns. Thank you, Ed!
