Christina
Seattle,#2UPDATE EX-employee responds
Sat, February 28, 2009
Hi there, I understand your story and I'm sorry to hear that Dex has been awful to your business. I used to work for them, and I was very unhappy with the way they treated employees as well as customers. The thing with the cancellation is that it has to be put in writing for legal reasons. We were trained to say that "it was in your advertising agreement that you signed when you first advertised with us" but really, who reads every single line of the fine print anyway? However, we were told the reason is because someone could have easily pretend to be you on the phone, and cancel your advertising, causing you to miss out on a year's worth of advertising. That's their reasoning behind the written cancellation requirement. Personally, I do not believe in Dex as a company. They are a bad place to work, and an even worse place to do business with. The yellow pages is dying anyway, go with search engine marketing instead and invest your dollars on web advertising where people will be most likely to find you on Google or yahoo. Hope that helps.