- Report: #1405571
Complaint Review: Dex YP - Nationwide
-
Author Confirmed
Why?
Dex YP
Nationwide, USA
Phone:
18664036425
Web:
www.my.dexmedia.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Dex YP Fraud and Scammers Dallas Nationwide
DEX Media which is now Dex YP is notorious for scamming their customers and I'm no exception see BBB REVOKED status. My company signed up with an account rep to try their advertising services for 1 year periods as agreed to with account rep and in writing. The account rep left and my account went past the 1 year contract date. DEX kept billing me and I had no idea what happened since my account rep left the comany! They now claim an auto renewal which absolutley was never given to me nor did I have any knowledge of whaysoever. My contract stated clearly 1 year only to run the program which also was a failiure and complete waste of money. They are now harassing me and put collections against me for $1,300 even though services were never rendered. STAY AWAY they are toxic and a complete scammer.
Dave Elburn IL
3 Updates & Rebuttals
Ed
Dallas,Texas,
United States
Company employee
#2REBUTTAL Owner of company
Tue, November 06, 2018
Hi -
I replied to the review advising the client that our Client Care Team would reach out to him. Client Care made several attempts via phone and email to reach the client leaving telephone and email address.
The client never responded, so the complaint case was closed pending call back from the client which never happened. Can this review please be removed as a result of us not being given the opportunity to speak to the client to address the outlined concerns?
Thank you,
Ed
DexYP
Report Attachments
Concerned Customer
Englewood,Colorado,
USA
Please contact me
#3Consumer Suggestion
Thu, October 12, 2017
I am at the tail end of my conflicts with this company and have some information that may help you resolve this situation. Please contact me. (((REDACTED)))
DexYP
Dallas,Texas,
USA
Company response
#4UPDATE Employee
Wed, October 11, 2017
Hi Dave -
I'm sorry to hear of the outlined issues regarding your account. We'd like to look into this matter for you. Client Care was escalated this issue and will be reaching out to you in an effort to discuss and resolve.
Thank you,
Ed
