- Report: #136118
Complaint Review: Discover Card - Salt Lake City Utah
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Author Confirmed
Why?
Discover Card
PO Box 30943 Salt Lake City, 84130 Utah, U.S.A.
Phone:
800-207-2925
Web:
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Discover Card Ripoff Lies lies lies Salt Lake City Utah
I was called in Oct. of 2004 by a representative for Discover Card. They had asked why I never use the card and I told them that their interest rates were high.
Upon hearing that, they offered me a balance transfer rate of 2.9% and also told me that upon credit review I would be able to get my new purchase rate around 12%.
I agreed to this and have used the card several times since then. I just looked at my bill and I am still at 19.9%. I called to talk to three of the rudest customer service people ever. They said that they are sorry that I was told about a better new purchase rate by the representative but unfortunatley, he was wrong.
They already pulled a credit report on me in March of 2004 and went off of that report to give me my rate.
So, of course, I was treated like a b*****d step child and told several times that "sorry, but no one here at Discover can do anything for you".
That really sucks Discover!! Most credit card companies are absolute crooks but wow, I have never been treated so terrible buy someone in customer service at any card company I deal with.
I spend a lot of money on my cards for my business and pay them off in a timely fashion.
60 days at most for my bills. They have lost my future business and I will most certainly be canceling the card once I have the balance transfer paid off.
Do yourself a favor and go with American Express. They have been nothing but great to me since I have started with them.
Citi Bank sucks / Discover sucks and the rest of them suck.
Thanks for reading !!
Jason
Tierra Verde, Florida
U.S.A.
Upon hearing that, they offered me a balance transfer rate of 2.9% and also told me that upon credit review I would be able to get my new purchase rate around 12%.
I agreed to this and have used the card several times since then. I just looked at my bill and I am still at 19.9%. I called to talk to three of the rudest customer service people ever. They said that they are sorry that I was told about a better new purchase rate by the representative but unfortunatley, he was wrong.
They already pulled a credit report on me in March of 2004 and went off of that report to give me my rate.
So, of course, I was treated like a b*****d step child and told several times that "sorry, but no one here at Discover can do anything for you".
That really sucks Discover!! Most credit card companies are absolute crooks but wow, I have never been treated so terrible buy someone in customer service at any card company I deal with.
I spend a lot of money on my cards for my business and pay them off in a timely fashion.
60 days at most for my bills. They have lost my future business and I will most certainly be canceling the card once I have the balance transfer paid off.
Do yourself a favor and go with American Express. They have been nothing but great to me since I have started with them.
Citi Bank sucks / Discover sucks and the rest of them suck.
Thanks for reading !!
Jason
Tierra Verde, Florida
U.S.A.
3 Updates & Rebuttals
Kate
Phoenix,Arizona,
U.S.A.
60 days is not timely
#2UPDATE Employee
Sun, November 13, 2005
I agree with the poster who indicated "60 days" is not a timely payment. Anything after 30 days is late and does a lot to explain why you cannot achieve a lower than 19.99% interest rate. I am sorry you had such a bad experience. I agree that no one should be able to promise a rate and then not honor it. However, your credit cannot be as good as you think if you pay things off at 60 days instead of 30. And, as for the poster who wondered where I am, never fear. I may not log in every day, but I do log in frequently.
Pete
Valley View,Michigan,
U.S.A.
How long?
#3Consumer Comment
Thu, November 03, 2005
'60 days at most for my bills.' this is a 'timely fashion?' Mine are paid off by the due date on the statement I receive. Might I suggest you use one of your 'good' cards to transfer the balance due on Discover? If I had to pay interest, of course I'd prefer a lower rate.
Lee
Sydney,Australia,
Australia
Where is "Kate from Phoenix" one of Discover's robots
#4Consumer Comment
Thu, November 03, 2005
It's funny Kate, one of Discover's robots didn't weigh in on this one, I guess sometimes even Discover employees are speechless when it comes to some of the disgusting, abusive, misleading tactics used to lure new customers to this dying brand. Discover is the poster child for all that is wrong with credit and finance and the sharp reduction in their customer base over the last 3-5 years shows this. As previous posters have noted if you need something besides a MC/Visa go with the AMEX at least you can use it on vacation in Cancun, London or Sydney!
