John
Califon,#2Consumer Comment
Sun, July 27, 2008
YOU are the on e who willingly ran the cards up. No one HAS to bail you out. No ripoff.
Dan carlson
Boynton Beach,#3Author of original report
Sun, July 27, 2008
I've been filing complaints again Discover Financial Services with Florida State and County agencies, along with various consumer agencies who have been so helpful in the past to resolve large business consumer abuse. The Florida Dept of Consumer Services, Bureau of Mediation and Enforcement has issued a case number, as has the Better Business Bureau. Discover Card is standing by their policy of requiring their cardholders in financial distress to begin missing payments and go into collection status before they'll allow access to their hardship dept. This is a poor policy and shows lack of concern for their customers. They will not lower rates sufficiently and allow fair access to hardship programs as are other banks. I advise those considering opening a Discover Card account to reconsider. Discover Card was a friendly organization in the past, but appears to be heading towards greed and high fees rather than good Customer Service.