- Report: #1062559
Complaint Review: Dish Network - Internet
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Dish Network
Internet, USA
Web:
dish.com
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Dish Network avoid Dish network at all costs! Internet
I called Dish to just check on Satellite & Internet service. I live in a rural area, so choices are few. After a lengthy and high pressure sales pitch, I agreed to let Dish provide Internet service & TV service. Dish asked if I would like a 5 Mbps download speed or 10 Mbps. I said I would try 5 Mbps and if was not fast enough, I would increase to 10. For the first 2 months, it would never get over 1.8 to 2.3 Mbps download speed. After two technician visits and a new modem, the speed download speed is around 5 Mbps, but upload speed is less than 100 Kbps. It takes 2-3 seconds to load an email, even logger to load a new page & no hyperlinks work at all.... this Sat. Dish is coming back for the 3rd time. I pay $49.99 per month for Dish Internet (at home). Internet speed tests say my Internet service speed is in the slowest bottom 15% average in the US. Forget about the Internet service working when you sign online, I have to set up the network every time I get online. At work (my own business), AT&T U-Verse charges $40.00 per month for 12 Mbps (& it always connects at that speed or faster). Unfortunately, AT& T service stops 3 miles south of my home and they have no idea when they will expand service to my location. Even my Verizon web stick connects my laptop at over 6 Mbps in this rural area, much faster than Dish.
As for the Dish TV service…. on the basic package, most of the channels are shopping channels. I got some free preview channels for about 2 months, so I recorded them for later viewing on the Hopper. Then I found out, unless I subscribe, (meaning more money) that all the programs I recorded now will not play back. (That goes for any movies I recorded on the Hopper).
Since the Internet service is very slow & the basic TV package offers mostly shopping channels, I said I wanted to cancel (after 2 months). Dish said I could for an $800.00 cancellation fee, plus other fees yet to be determined.
Don't fall for their sale pitch, once you sign, you're on for two years of horrible service.
1 Updates & Rebuttals
MikeL DISH
Your Post
#2UPDATE Employee
Wed, July 31, 2013
David,
I've gone over your post and it order to properly assist you with this issue, I would need to have you email me your account number at [email protected] so I can look at your provider to guide you through the process on how to get your concerns with the internet resolved. I appreciate your efforts and hope to hear from you!
