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  • Report:  #641251

Complaint Review: Domains Priced Right - Scottsdale Arizona

Reported By:
NetTravler - , California, United States of America
Submitted:
Updated:

Domains Priced Right
14455 North Hayden Road, Suite 219, Scottsdale, AZ Scottsdale, 85260 Arizona, United States of America
Phone:
(480) 505-8800
Web:
http://www.securepaynet.net/default.aspx?ci=1767&prog_id=domainspricedright
Categories:
Tell us has your experience with this business or person been good? What's this?
"Domains Priced Right" aka WildWest, Inc, aka GoDaddy.com
Perpetrator of negligence, fraud, extortion,
unfair and bad business practices et al.

After attempted payment of domain name registration continuation that went bad, with  despite my domain not being expired yet, and having paid an extra year of registration "Domains Priced Right" decided to seize my domain instantly with out any warning or notice effectively shutting my website down for over a day.

Time line:
9/6/2010
My domain name is going to expire next month, I got to the website of
"Domains Priced Right" to pay.
Since I have a PayPal site dedicated for this web site I wanted to use that one pay.
After you click the pay button, it defaults to two years registration, then I have to wade through a page or two of confusing spam'ish pages trying to sell me yet more services I don't want.
When taken to the PayPal website I am asked for something unsual, my credit card.
eBay, etc., all the other places I've gone to pay PayPal don't ask me this.
And why should I through the trouble and security risk of associating a credit card to this PayPal to pay these people?

Plus looking at the
"Domains Priced Right" you will see it looks rather suspicious.
hXXp://www.securepaynet.net/default.aspx?isc=wwbb42&prog_id=domainspricedright (replace the "XX" with "TT")
It's very automated, it looks like just a shell, and it doesn't even have it's own domain name.
All the more reason to minimize risks, for what looks like a flim-flam website.

To make a long story short, in trying to navigate back and use the only other option to use a payment form already on form it automatically charged an old PayPal account I didn't want to use, that didn't have a bank connected to it anymore, although I thought it did have a credit card attached to it.

Never tried this never had this issue.
I got a "
"Domains Priced Right order confirmation" email shortly after.
If there was a problem I figured nothing to worry about I got a month, and this will be resolved in the next day or two.

9/9/2010
I get an email from PayPal saying "
Your bank has declined the funds transfer.".
Ok, so it didn't go through.
No worries I thought, and decided to bite the bullet and just add my credit card to pay the d**n thing.
I did this an ordered for one year.
Soon after I got a "
Domains Priced Right order confirmation" email.
I figured ok done, if there is any kind of problem I can reasonably expect them to send me an email about it.  I got a month left on my domain reg, I've been a good customer of thiers for at least two years, etc.

9/15/2010
In the late after noon I go to log on to my forums and to find site is parked at
"Domains Priced Right".

"Domains Priced Right" strike #1 Fraud! 
This is a service that is already paid for, yet they shut my site down willfully and intentionally with total disregard for it's contents, loss of income, and loss of lively hood, etc.  A total disregard for me as a customer and a person.
My site is is an expression of art, my trademark, my brand name, etc.
I've held the name many years before I started, and worked hard over the last two years to get it where it is/was.

I got check my email the only email that looks like
"Domains Priced Right" is one that says "Cancel Confirmation" at 11:30am.  Which is non sense and non sequitur because I never canceled anything.
Later I realised that was not from PayPal with subject "PayPal Reversal Notice - Order xxxxxx", from "[email protected]".
Of course there was not reversal at all.  It was a declination at best and it was unintentional, facilitated by a sloppy dysfunctional automated website that unwarrantedly  ask for a credit card though PayPal with out any reason.
But DPR apparently categories it as such a malfeasance.

In there is absolutely NO WARNING, no 24, not even a one hour notice, nothing.
With total disregard, just seized my domain for no reason other then a billing hiccup.
They are obviously very sloppy, incomplete, and negligent to not even check my account and see that I paid for another year recently and my domain isn't even expired yet.
Plus I've paid for an extra year on top of that!

I immediately called them to fix the issue.
I first talked to CR rep and then a manager.
I was told several things like how they are in the red (costs them) as soon as they do a registration, their profit margin in low, etc.
Go understandable, it was clearly them that made a mistake.
Understandable, but any responsible business would own up that not only did they create this problem but fraud as well.
Furthermore negligent in not even giving me a reasonable chance to fix an issue before shutting my site down and causing me harm.
Also, if they are already in the red, wouldn't it make more sense to give at least 24 hours notice to recover/gain income or is it better for them to steal someones domain as value to resell?

They sell it as a service, call it a service, have a "
Universal Terms of Service Agreement",etc.  Then they are saying it's not.

About all they told me both is "I understand your frustration".
Then they tell me well pay us for another year and we will give you your site back.
This even somewhat agreeable because, okay you are in the red for a year.
But then they made it a requirment.

"Domains Priced Right" strike #2 Extortion!
Make it a requirement for me to pay yet more for a domain I already own, rightly paid for et al is pure high crime extortion.

Who would even think your domain registrar can and would freely seize your domain name.
You have to read
"Domains Priced Right" many page, 22+ item TOS, etc., to see it's the typical cooperate "we owe you nothing, we are not responsible for anything, you can't sue as for anything" agreement.

Then I paid to hopefully get my domain back in a reasonable time they tell me it will take around 24 hours?
What the hell.  Lets review now, your company makes a mistake, you commit fraud then extort me to pay up for the "missing" year, and now you want me to wait 24 hours.
Especially when I know d**n well such things should be as easy as a near instant electronic filing.
Finally as I write from some somewhere in between my domain and thus site is back after some total down time of ~26 hours.

If a layer wants to represent me on this, or otherwise interested parties of ICANN, The attorney general for the states of California or Arizona, etc., please contact me.

Be advised stay away from anything
"Domains Priced Right", WildWest Inc., securepaynet.net, or what ever indirection and subterfuge they choose to name from GoDaddy.




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