- Report: #253369
Complaint Review: DPD POOLS - POOLDEALS.COM - NIAGRA FALLS New York
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DPD POOLS - POOLDEALS.COM
NIAGRA FALLS, New York, U.S.A.
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DPD POOLS - POOLDEALS.COM RIPOFF FALSE ADVERTIZING, NO COMMUNICATION NIAGRA FALLS New York
Pooldeals.com advertises 1-3 day delivery. My order has been sitting in processing for 12 days.
When I try to contact the company, I am directed to fill out e-mail which they will answer in 1-3 days. They do not respond.
I tried calling their phone number, (which is not on the web site at all, I had to research the internet to find a number) I was given a voice mail which they claimed would be answered in 24 hours. It was not.
I even tried their order department thinking someone might answer the phone, it didn't happen. I was on the line listening to music for 1/2 hour be fore hanging up. I was told by the recording that I could press star at any time for voice mail.
Rick
Lafayette, Indiana
U.S.A.
When I try to contact the company, I am directed to fill out e-mail which they will answer in 1-3 days. They do not respond.
I tried calling their phone number, (which is not on the web site at all, I had to research the internet to find a number) I was given a voice mail which they claimed would be answered in 24 hours. It was not.
I even tried their order department thinking someone might answer the phone, it didn't happen. I was on the line listening to music for 1/2 hour be fore hanging up. I was told by the recording that I could press star at any time for voice mail.
Rick
Lafayette, Indiana
U.S.A.
3 Updates & Rebuttals
EMark
Connecticut,USA
communication
#2Consumer Comment
Wed, December 02, 2009
This sounds like the same problem that many other people have had with this company. If they want to have satisfied customers, they need to learn how to properly communicate. Did you ever get your product?
ANONYMOUS
Internet,USA
SUE THEM!!
#3Consumer Comment
Sun, October 25, 2009
I will be filing papers in small claims court tomorrow over what they did to me (erroneous fees that do NOT apply to my order, unprofessionalism, harassment, etc). I was charged a 25% restocking fee, even never having be sent the actual parts. It took them 6 months to attempt to ship it, after that time, I gave up and requested that it be cancelled. They agreed, but said that they have to charge me a restocking fee (25% = $89.90) even though the parts were never shipped. Restocking implies just that, and since it was never sent, it was never removed from stock. Deceptive business practices and you will NOT get your order for at least 6-9 months, I would advise consumers to search elsewhere.
Rick
Lafayette,Indiana,
U.S.A.
DPD Pools, PoolDeals.com UPDATE
#4Author of original report
Thu, June 14, 2007
Mr. Goss of DPD Pools promised the Better Business Bureau of New York that he would check with his supplier as to the delay of my pool liner and he would notify me by e-mail. That was Monday morning June 11th. It is the afternoon of Thursday June 14th and I have not received such an e-mail. I suppose he will follow his pattern and tell the BBB that I gave him the wrong e-mail address just like he has done to others.
