Sean
Los Angeles,#2REBUTTAL Owner of company
Sun, December 31, 2006
Hello, We do understand your hostility, but please it is not necessary for we are not stealing anything. Maybe it is our mistake, maybe we're not explaining correctly. Our credit card processor charges your credit card, then they hold the money for about 3 weeks for verification and to make sure their isn't going to be a chargeback, then release the funds to us, However when closing down, they shut down our account, and did not pay us, so we were never given your money, which is why your order had not been placed in the first place. Theirfore we cannot give you a refund for money we never received, and this is why all that we can suggest is that you place a chargeback with your creidt card company in order to get your money back. We are trying to do whatever we can to help you Thank You, DreamKicks.Net Customer Support PS. We do apolgozie for the delayed response time. PPS. Please send all future inquries to [email protected]