Complaint Review: DRESSALE - Internet

 

I ordered a dress and was called from DRESSALE within an hour.  After realizing there was no way the dress would get to me in time, I cancelled the order.  On the webpage it says 100% refund if cancelled within 24 hours. I get an email the next day from DRESSALE telling me they are charging me $30 to cancel this $99 dress order since there are transaction fees.  I explained their webpage said clear as day states "100% refund"

They told me what it meant was 100% store credit.  They didn't seem to understand a store credit and refund are not the same thing.  After several emails back and forth, payPal finally settled the dispute and refunded my money.  I guess they still don't know that because I just got another email from them about these transaction fees.

the emails from dressale...sigh

 

On Oct 11, 2014, at 4:02 AM, Customer Service wrote:

 

Dear customer,

Thanks for your shopping with Dressale.Sorry to hear that you want to cancel the order, if you do , there will be a series of fees ,such as Paypal Transaction Fees,Order Information System Processing Fees,Product Procurement Operation Fees etc, which will be certain economic loss for you.Thus , we do hope that you can reconsider it .For cancellation ,several options are offered to you so that we can handle the order in a better way .

If  you can keep the order, you can enjoy one of the following promotions:

A1.We will send you an extra gift. You can choose any item(which must be lower than 15% of your original product’s price) from our website ,such as clothing ,jewelry,shoes and so on.

A2.You have the right to exchange the item you ordered.Feel free to choose any other item,just make sure its price is lower than 115% of your original item’s price.When you are ready ,tell us the item code ,then we will change it for u .

A3.If you keep the order , a partial refund of 7.5% will be returned to your original account or 15% refund will be returned to your dressale account,which can be used for your future purchase.Which one do u prefer?

A4.The order will be cancelled and full refund will be done to your dressale account ,in this way ,you won’t be charge for any fees.

If you insist on canceling the order, all the fees you will have to bear is as follows:

 

B1.(cancel the order less than 24 hours)Paypal Transaction Fees(4.4%+0.3$)+Order Information System Processing Fees (3.7%)

ranges for Order Information System Processing Fees:

Order Total Amount≤$100,4.2%

$100<="" span="">≤$300,3.7%

Order Total Amount>$300,3.2%

Plz tell us your final decision asap so that we can handle your order in short time.If you have any questions about the above options ,feel free to consult the CSR here.

Regards ,

Gina

Dressale Group 

 

On Oct 12, 2014, at 8:18 AM, Customer Service wrote:

Dear valued customer,

 Thanks for your email, we can only give you full refund to your  dressale account .  You can use it when you order a new dress next time ok ? Or you can check the email we sent you before, there are all offers we can  gave you.Hope you can choose one of it and tell us your option ok?

Your understanding will be highly appreciated.

Best wishes

Stella

Dressale group

 

On Oct 12, 2014, at 8:04 PM, Customer Service wrote:

 

Dear customer

It's your fault that you did not notice the processing time showing on our website. 

As we told you there will be handling fee  happened if transnational money transfering through paypal or credit card . Please understand the situation. 

If you want to cancel it , you have to pay for the handling fee. Please confirm , tks

Jewel 

 

On Oct 13, 2014, at 8:05 AM, Customer Service wrote:

 Dear valued customer,

 Thank you for your email. We can only give you a full refund to your dressale account, that is what we can do for you most. If you want to cancel your order and get the full refund to your paypal account, then I am afraid you will need to pay for the handling fees. Besides, if you contact paypal , then we will need to more time to handle your case, pls understand,  time is money , do wast time on this issue ok ? 

   If you accept the handling fees,  we can refund the rest money to your account within 3 business days. Pls reply and tell us your choice.Thanks

  Warm regards

Stella

Dressael group

 

On Oct 13, 2014, at 8:18 PM, Customer Service <[email protected]> wrote:

 Dear Customer,

As there will be handling fee  happened if transnational money transfering through paypal or credit card . 

The handling fee is for bank ,but not for us.we paid it immediately when you make the order,so ,if you want to cancel the order and refund through paypal or credit , You need to pay for the charge,because we don't earn from this order , we can not let us loss too much . 

As for the Order Information Processing System fee. it cost by system operation . 

We never find excuse for the inexistent reason .Your understanding will be highly appliciated .

Best Regards

Esther Lin

Dressale Group

 

On Oct 13, 2014, at 8:18 PM, Customer Service <[email protected]> wrote:

Dear Customer,

As there will be handling fee  happened if transnational money transfering through paypal or credit card . 

The handling fee is for bank ,but not for us.we paid it immediately when you make the order,so ,if you want to cancel the order and refund through paypal or credit , You need to pay for the charge,because we don't earn from this order , we can not let us loss too much . 

As for the Order Information Processing System fee. it cost by system operation . 

We never find excuse for the inexistent reason .Your understanding will be highly appliciated .

Best Regards

Esther Lin

Dressale Group

 

Tammatha Oxxxx Ph.D.

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