Dropship Pages
Ajman,#2UPDATE Employee
Wed, November 26, 2008
We totally disagree with the user comments and we do issue refunds if the case is a genuine one, however we have clearly mentioned in our terms and conditions that refunds will not be issued once the resources have been accessed. We believe this is only fair as anyone can access our information, copy it and then ask for a refund straight away. We respond to all queries and if anyone has any questions regarding our services and products prior to signing-up then we are more than happy to provide them very clear and precise information whether our services will be useful or not. Regarding the letter that the user posted us, if you would read carefully you will notice that the user requested refund within, if not less than 30 minutes as mentioned clearly in the letter. First of all we have nearly 2000 companies listed with us and it is not physically possible to review all of them within 30 minutes. The user has claimed that we do not have genuine dropshippers listed with us, again this is not true, we have been operating in this industry for nearly 5 years and have dedicated research staff who personally verify all companies before submitting and approving them to be listed in our directory. We not only ensure that their websites are in working order but also determine that they provide dropshipping and wholesale services. Occasionally, it is possible that a particular company has stopped its operations and in such a case, as soon as this is brought to our attention, we take their listing offline and remove them from our database. We can guarantee at anytime without any doubt that over 90% of the companies listed in our directory are in full working order and provide all services mentioned on the site. We do offer a preview section where you can judge for yourself what services each company offers prior to signing-up. We have checked our records and we did ask the user to tell us which companies she found to be middle men? The user failed to provide us any list or company name and the response was You can find this sitting in your DISPUTE console on PayPal. The user has stated that the letter was ignored, however we replied to their query promptly and we have proof of the conversation. Here are the first few lines of the conversation Dear Lisa, We strive to meet our customers expectations and regret that you were not satisfied with our services. We have ensured that we offer the most resourceful and economical package. Please let us know which particular companies you found to be middle-men Lastly, please read what the user has said in their statement It took me less than 10 minutes visiting a total of 5 sites, our question is that we provide over 2000 companies and the user has only visited 5 sites to make their judgment. The user visited the site: www.katscollectibles.com, please visit the site and determine for yourself if they provide dropshipping services or not. We agree that the site is being forwarded to snedcowholesale.com, but this does not mean that the dropshipper is not providing the service as promised by us (not a dead link) Next site the user has mentioned is: www.comstockcreations.com indicating that they do not provide dropshipping services. Here is the link for their dropship information: http://www.comstockcreations.com/pages/Dropship.htm Next Site: www.bjugi.com and wahus - we have checked our database and we do not have these companies listed with us. Next site: www.ssvegasdistributors.com - Please visit the following page for their dropshipping services (http://www.ssvegasdistributors.com/services) We display ads from Google (adsense) to our members clearly indicating that these are ads from Google. This does not in any way mean that we are affiliated with any company listed in our directory. The allegation is totally baseless that the company gets money for click throughs. We can create a test account for ripoff report staff to verify this. Lastly we would like to say that the user was not totally satisfied with our services, which is a separate issue as compared to saying that we are a fraudulent company. Had the user been more specific and polite, we would have offered them a refund as a good will gesture but she decided to take the path calling us SCAM and Fraudulent. We would also appreciate removing this report from here as it is a misrepresentation of our site and services. Should you have further queries then feel free to contact us through our contact page or send me an e-mail directly on my hotmail e-mail address (zakhan1000@hot....) Zeeshan Khan, Manager, Dropship Pages