- Report: #290731
Complaint Review: Dvdplanet.ORG - Nationwide
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Author Confirmed
Why?
Dvdplanet.ORG
250 The East Mall - Suite #1242 Nationwide, U.S.A.
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Dvdplanet.ORG (capital Letters For Emphasis)dvdplanet.ORG dvdplanet.ORG hopes you confuse their site away from dvdplanet.COM to collect money with no product or ability to contact them. Toronto M9B 6L3, Ontario Internet from Canada (Toronto or Ontario)
dvdplanet.ORG has their site somewhat mimick dvdplanet.COM which can confuse the consumer and 'trick' them into thinking they are on dvdplanet.COM.
Probably my fault for not noticing the difference right away. I actually went to the BBB to see if the dvdplanet.COM was a good company before placing an order. They are!
The BBB says:
"The BBB reports on businesses, both accredited and non-accredited. If an organization is a BBB Accredited business, it is stated in this report.
Name: DVD Planet
Phone: (800) 818-9693
Address: P.O. Box 827
Itasca, IL 60143
Yahoo Map
Website: www.dvdplanet.com
Original Business Start Date: October 2000
Customer Contact: Mr. Dennis Abboud, CEO - (800) 818-9693
Employees: 398
TOB Classification: Internet Shopping Services
BBB Accreditation: This organization is a BBB Accredited business."
Somehow, I ended at dvdplanet.ORG!!! I placed an order and the only reason why I thought something was wrong was because I wanted to cancel one of my items. For the first time, I actually was able to see two different '800' numbers.
I called both numbers and after they said they had no such order numbers from me, etc. we discussed that I'd called dvdplanet.COM (the BBB member). So, dvdplanet.ORG only displays numbers for dvdplanet.COM. The woman at dvdplanet.COM said she had heard within the last month that a few other consumers got their (.COM) numbers from dvdplanet.ORG, as I had.
I will report them to the better business bureau! Also, I cancelled my credit cards and as soon as the money is taken out to their account, I will file a report against them and VISA says they will investigate.
Sorry this is sooo long. However, I hope consumers will be very CAREFUL not to end up at the wrong site! As you can see, it gets confusing.
Laurie
Halifax, Massachusetts
U.S.A.
Probably my fault for not noticing the difference right away. I actually went to the BBB to see if the dvdplanet.COM was a good company before placing an order. They are!
The BBB says:
"The BBB reports on businesses, both accredited and non-accredited. If an organization is a BBB Accredited business, it is stated in this report.
Name: DVD Planet
Phone: (800) 818-9693
Address: P.O. Box 827
Itasca, IL 60143
Yahoo Map
Website: www.dvdplanet.com
Original Business Start Date: October 2000
Customer Contact: Mr. Dennis Abboud, CEO - (800) 818-9693
Employees: 398
TOB Classification: Internet Shopping Services
BBB Accreditation: This organization is a BBB Accredited business."
Somehow, I ended at dvdplanet.ORG!!! I placed an order and the only reason why I thought something was wrong was because I wanted to cancel one of my items. For the first time, I actually was able to see two different '800' numbers.
I called both numbers and after they said they had no such order numbers from me, etc. we discussed that I'd called dvdplanet.COM (the BBB member). So, dvdplanet.ORG only displays numbers for dvdplanet.COM. The woman at dvdplanet.COM said she had heard within the last month that a few other consumers got their (.COM) numbers from dvdplanet.ORG, as I had.
I will report them to the better business bureau! Also, I cancelled my credit cards and as soon as the money is taken out to their account, I will file a report against them and VISA says they will investigate.
Sorry this is sooo long. However, I hope consumers will be very CAREFUL not to end up at the wrong site! As you can see, it gets confusing.
Laurie
Halifax, Massachusetts
U.S.A.
