Complaint Review: Effective Immediately Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Effective Immediately PR’s mission to discover support make a difference for emerging artists. Effective Immediately PR is at the forefront of the ever-changing music industry taking a customized integrated and holistic approach to marketing independent artists. Effective Immediately PR is headquartered in both New York City & Los Angeles. - Nationwide

REVIEW UPDATE: May 10, 2018: Effective Immediately PR remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Effective Immediately PR is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Effective Immediately PR has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Effective Immediately PR has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Effective Immediately PR remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Effective Immediately PR for its full commitment to quality customer service.

Ripoff Report's discussions with Effective Immediately PR have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Effective Immediately PR listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

EI-PR has demonstrated a continuity of fruitful campaigns resulting in impactful press and demonstrable increase in social media following and reactivity.



The information provided in this report below is based on comments made by Effective Immediately PR during an onsite inspection held by a third party verification company with no biases towards Ellen Soliz.

Effective Immediately PR is a public relations company that work with independent artists and developing artists in the music industry. They have been in business for several years and are making several brand and management changes to ensure customer satisfaction. President Ellen Soliz stated the following about her company, "we are really excited because we have this amazing team of people that are, can work all genres of music which sort of separates us but that’s pretty much what we do. We go out there and get premiers for songs, track premieres, interviews, and in some cases, session work."

Leads for Effective Immediately PR are primarily obtained by artists who seek them out. The sales process begins when an artist submits music on their website. Effective Immediately PR will then submit a questionnaire to the artist to better access their needs. From that point, the questionnaire, "goes to the marketing department and there’s a bunch of people, three people actually that will parcel out if they are a good fit for us and then they explain the different price points that we offer. Currently, there are three but that may change only because the music industry is constantly changing itself. So they explain the price points and the length of the campaigns and what we feel we can deliver. Then they sign on with us, and they sign a contract to work with us for a period of time whether it be three months, four months, six months, or a year."



CUSTOMER CARE & COMPLAINT RESOLUTION – EFFECTIVE IMMEDIATELY PR

During the on-site interview, Ms. Soliz was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Soliz expressed the following, "but I really don’t have an example since I’ve been here. Everyone’s been happy at this moment." She did proceed to give an example of a past complaint in the category of management expectations. Some artists come in with a very small following and expect to immediately be given a set on Jimmy Fallon. Ms. Soliz explained that they have to educate their artists on what they need in order to get the big publicity positions. This can often lead to complaints if the artist is not willing to do the work.

When asked to comment on complaints posted on Ripoff Report's website Ms. Soliz expressed that while their complaint percentage is very low a client did reach out to complain about their services. Ms. Soliz stated the following, "my feeling about that too is that I really believe that if someone is unhappy with the service they have been given they should that business the opportunity to have that conversation. I think in the music Industry there are always people that way to say bad things about other people. So I’m not saying that person felt they didn’t have a valid opinion, but all I’m saying is that I don’t know their methods were good for them in the end that it would have been better for them to have addressed directly with us and we probably would have come to a great resolution." In order to further assure future and current clients Effective Immediately PR are members of the Public Relations Society of America.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Ms. Soliz stated, "as internally we always take complaints seriously. At the end of campaigns we are constantly talking to people about their experience we just had someone write this beautiful note to one of our publicists thanking her for all of the efforts she made, and sometimes people say I think this should be better or that should be better. We always do an exit interview at the end of campaigns. Because we want to hear the good, the bad, the ugly, mostly good but we want to hear it all because that’s how we get better at what we do."

Effective Immediately PR is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we feel great about it. We feel there is a lot of respect given to us as an agency and as a company. That you took the time to come and speak with us and realize that we are actually who we say we are and that we are aligning ourselves with people that will view us and better us out there in Internet world."



EFFECTIVE IMMEDIATELY PR – STATEMENT FROM THE COMPANY

" Our team is committed to providing press opportunities to artists across genres. Working directly with independent artists necessitates being able to explain how media operates in real time while simultaneously pitching stories up and down the spectrum of outlets. Our philosophy is that "credibility as a benchmark for success," and we continue to make that motto a reality with all of our campaigns.

Effective Immediately PR's employees deliver top results for their clients, and report high levels of satisfaction about the workplace. Effective Immediately PR takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Working at EIPR has been an incredible experience. Coming from a larger music corporation, I was excited by the high-energy creative environment here. The management is supportive while allowing breathing room for me to establish my own workflow. I've been very proud of the level of press I've achieved for my artists, and how they've seen their brand and following develop under my guidance. Having been here over a year now, I truly couldn't imagine a more ideal and fulfilling work environment! "

Ripoff Report was pleased to learn that Effective Immediately PR's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM EFFECTIVE IMMEDIATELY PR

Effective Immediately PR recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Effective Immediately PR has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with the company, Ripoff Report is convinced that Effective Immediately PR is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Effective Immediately PR is Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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