- Report: #922426
Complaint Review: eGlobal Wireless - Coconut Creek Florida
Reported By:
Linda -
Danville, Virginia, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
eGlobal Wireless
4811 Lyons Technology Parkway,Suite 2 Coconut Creek, 33073 Florida, United States of America
Phone:
Web:
eGlobal Wireless, Inc.
Categories:
Business Rating:
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eGlobal Wireless eGlobal wrieless owes me around $150,00 in credits and they will not answer my e-mails or phone calls. Coconut Creek, Florida
In December of 2011 I ordered two mini-computers for my grandchildren as gifts. After they unwrapped them neither would work. I called about 10 times before finally got in touch with a human.
They advised me how to set these computer up so they would work. They still would not work so I contacted my IT guy and he looked at them and said to send them back as they were junk. I sent them back and now I cannot get my money back or use my credits for something else. Their company policy states you have to return goods within 30 days. How could I return goods when they would not
answer the phone or my e-mails so I could get a RMA number.. Finally they e-mailed me March 1, 2012 and said "Due to holiday season and current volume we are experiencing, RMA request are currently being processed electronically to give our customers they best possible level of support." I returned both mini-computes and that was the last I heard from them. I e-mailed them two weeks ago and have heard nothing from them. They owe me around $150.00.
They advised me how to set these computer up so they would work. They still would not work so I contacted my IT guy and he looked at them and said to send them back as they were junk. I sent them back and now I cannot get my money back or use my credits for something else. Their company policy states you have to return goods within 30 days. How could I return goods when they would not
answer the phone or my e-mails so I could get a RMA number.. Finally they e-mailed me March 1, 2012 and said "Due to holiday season and current volume we are experiencing, RMA request are currently being processed electronically to give our customers they best possible level of support." I returned both mini-computes and that was the last I heard from them. I e-mailed them two weeks ago and have heard nothing from them. They owe me around $150.00.
