- Report: #1313853
Complaint Review: Eharmony.com - Internet
Reported By:
k123 -
Rowland Heights, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Eharmony.com
Internet, USA
Web:
http://www.eharmony.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Eharmony.com EHARMONY IS OUT TO GET YOUR MONEY ONLY Los Angeles Internet
I joined Eharmony a month ago hoping just like everyone to find the love of my life. A week later, I noticed the matches weren't exactly what I want or am looking for so I went to read the Terms and Conditions and that is the ONLY place where it tells you there are no refunds or cancellations without paying for the full year. They also make you pay for the full year in the first 3 months, NO EXCEPTION.
At first I wasn't even mad about it, I was like I should have read that over. NOW, I AM PISSED. I called in last week to see if I could at least change my payment date as I was going through a financially hard time. I didn't say I didn't want to pay for the service, just asked if I could adjust the payment dates. The customer service rep just kept repeating: "You agreed to the terms."
I manage a company and its website. We do have company policies to help protect everyone involved but at times we do in fact make exceptions. I would NEVER tell the client, "It's our company policy, you should have read it." I still do my best to accommodate them within reason. I don't think my request to simply change the payment date was unreasonable.
I then wrote in as they said the only way that I could try to cancel is to do it in writing. So I did. They again are just telling me the same thing. I let them know in my original email that if they did not grant this cancellation of my membership and last 2 payments, that I would contact the BBB.
We see all of these great commercials making this company seem like they are genuinely trying to help people find their soulmates but really ALL THEY WANT IS YOUR MONEY. They don't care if you like the service or not. They don't give any customer service whatsover.
NEVER sign up for this dating site EVER!!! Don't do it. go read all the crazy Yelp reviews first. I wish I had before joining. Literally NOT one of the Yelp reviews is positive. And multiple people have been in litigation and in contact with the BBB. You have been warned!
