Richardbonn
Scottsdale,#2Author of original report
Thu, March 27, 2008
One day after posting my report I received a call from Elance management. I was assured they were going to try and get my money release and process my refund. They also stated they were working on a better system. I can see that management has the best intentions but a system was not in place to make this happen.
Jon
Mountain View,#3UPDATE Employee
Thu, March 27, 2008
Elance offers an escrow service that allows our customers to engage safely with each other in business transactions. If there is a dispute over the work performed, there is a clear process by which to recover the funds held in escrow. However, both parties must consent to the release of those funds. If there is a disagreement regarding the release, there is a well-defined path to resolution that includes mediation and failing that, third-party arbitration. In no circumstance does Elance profit from unclaimed funds as they are ultimately turned over to the courts of California. Jon Diller VP, Provider Network & Services Elance