Carl
El Cajon,#2Consumer Suggestion
Sun, January 07, 2007
My dad is a big fan of the TV series Coach, so she order the DVD set for the entire series form this website for a Christmas present. She ordered it in November when she was told it was in stock. They charged the credit card right away. On the Monday before Christmas, she reluctantly agreed to pay an additional $36 for expedited shipping for a pre-Christmas delivery. As of today, it still hasn't arrived despite their email earlier this week that it had shipped. By the way, the advertise UPS shipping on their website. However, they supposedly sent it via mail from Canada instead. Always use a credit card when purchasing items from a website. If your merhchandise doesn't arrive, the credit card company can reverse the charges. My mom was able to get the charges off of her account.
Lars
Tucson,#3Consumer Comment
Thu, October 12, 2006
Mark ... I am also in the same predicament as you. I did some searching and found out that the phone number they give: (514) 827-3837 is a Cell Phone! It's no wonder they don't return our calls, as there is, apparently, no physical office, no "busy operators" at least in the plural sense as it would be impossible on one cell phone! My Credit Card payment went to: Garcia Media Group, Inc. 5764 Monkland Montreal, QC H4A1E9 A search of that business name in Montreal turns up nothing. There is, however a "Groupe Garcia Media", whether or not the same outfit, but there is at least a land line for them - (514) 937-6758, which I might try. Wishing you the best of luck in getting your money back ... I am only out $92(US) which is bad enough.