- Report: #1338583
Complaint Review: Emporium/ pacific credit group - Internet
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Author Confirmed
Why?
Emporium/ pacific credit group
Internet, USA
Phone:
855.245.3510
Web:
www.emporium.com
Categories:
Business Rating:
(0)
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Emporium/ pacific credit group DON'T TRY TO DO BUSINESS WITH THEM! Los Angeles California
I placed an order with this company and was billed right away. Once the order did not ship in the 3-5 days as stated, I cancelled the order via phone 4 times. One day a box shows up to my door. I call to request a return label I'm told it takes 5 business days. It's been 21 days and I have called for a return label two times. This morning a charge to my bank account shows up for an item I do not have and a small box that I do have that I have requested to send back on several occassions. I called again this morning and was hung up on by a service rep. I am going to report this company to my BBB as well as to you guys. They steal from people. They do not understand the meaning of no I don't want your items and don't have anyone that can assist you with your issue at the point of contact but they want all of your personal information each time you call.
3 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Tue, February 21, 2017
Hello,
We would like to discuss this matter with you.
Please email us at [email protected]m with the following information:
1. Full name
2. Order number
3. Phone number
4. Reference your complaint # 1338583
Thank you,
Emporium Customer Care
Keke
Charlotte,North Carolina,
USA
They ripped me off also
#3Consumer Comment
Mon, January 23, 2017
Everything that this person is saying is true in every way because it also happens to me.
Emporium Retail
Los Angeles,California,
USA
Response From Emporium
#4REBUTTAL Owner of company
Fri, November 18, 2016
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
We understand your concerns, and will do what we can to ensure you receive the return label and that your order is cancelled.
For us to look into your order, please email us your full name, phone number, and order number to [email protected]
Sincerely,
Emporium Team
