- Report: #1345924
Complaint Review: Emporium Retail Group LLC - Internet
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Author Confirmed
Why?
Emporium Retail Group LLC
Internet, USA
Phone:
1-855-245-3510
Web:
WWW. Emporium.com
Categories:
Business Rating:
(0)
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Emporium Retail Group LLC I purchased Cyber Monday sale items, and am being billed for regular retail my sales slip even shows the sale price but they will not honor the prices they published. I call their customer service number and it is a offshore answering service, I called 8 Sale Price, will call you Los Angles, Ca Internet
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I was offered over the internet a credit line linked to my bank account. On Cyber Monday Emporium on line offered a Electric Range and Microwave, computer and printer on sale price and very good specials. I placed the order on line and than later got a invoice that didn't reflect the sale prives but regular price or the items I ordered and they confirmed disappeared fron the invoice.
I called customer care 8 time and each time got a offshore answering service and you can tell they are reading what to say to me and eaxh time they promised management would call me and work this out and they said of course they would honor the published price. No one has called and if you can find my account in there system ( which I can only find a amount not a invoice showing what each item was billed for) Ican't get any information. I have tried to email them and their email doean't go through but is returned not dekiverable. They have taken the first payment from my bank but noe shipped any thing to me.
This is the worst company i have ever dealt with and due to no responding from them I am at a lose of what to do. I tried the Ca Attorney general office and got a form letter back saying thye can help ( I guess with thme it is OK to steal from the citizens of the state of Ca)
I need help, I need a smart lawyer who cares about comsumers to talke this cause and get ti corrected, and if they are doing this to me just think of other people that they are doing this fraud to..
1 Updates & Rebuttals
Emporium Retail
Los Angeles,California,
USA
Response from Emporium
#2REBUTTAL Owner of company
Tue, January 10, 2017
Hello,
Emporium strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously.
Thank you for reaching out to us regarding this matter, we would like the opportunity to look into this.
We understand your concerns, and we will do what we can to provide you with information regarding your account.
For us to look into your order, please email us your full name, phone number, and order number to [email protected]
Sincerely,
Emporium Team
