- Report: #1270171
Complaint Review: Encante Skin Serum - Internet
Reported By:
Colorado -
Colorado Springs, Colorado, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Encante Skin Serum
Internet, USA
Phone:
877-494-0812
Web:
N/A
Categories:
Business Rating:
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Encante Skin Serum Santa Ana CA Charged $200 for free eye cream for $5.95 shipping, refused to cancellation unless I pay when I disputed with Credit card Co. Santa Ana Internet
On Oct. 12.2015 I ordered free eye cream for $5.95 shipping. Site shut off after I entered credit card. Assumed that site crashed and didn't give it another thought until the following week when I received a package with serum and lip plumper, no invoice or billing statement. Called my credit card, to see if they know what I was charged. On 10/12/2015 was charged $5.95 twice, once for URA eye cream from RI, and again for IZ face serum from OK and $39.97 for Ming eye cream from NM. I then cancelled card, requested new card, was assured no further charges from this company. Received credit card statement yesterday (11/23/2015) and saw another charge for $89.77 for CES Ura eye cream. Called Credit card to dispute. Today was on phone with Credit card dispute person and we called the company in RI since I did not receive eye cream. A person named Jessica said I had to pay to cancel further shipments, offered 35 percent credit since I have no eye cream, but have to pay the remainder of the $89.77 before I could cancel. Then we had to call Oklahoma for the serum, spoke with a Cynthia, who said I can not cancell unless I pay $98.71 which they charged on 10/27 but not yet on credit card bill. Had to pay with new credit card # before she would cancel "subscription". The $39.77 was for the Lip plumper (that I never ordered). I ended up being ripped off $200 for lip plumper,which was a tiny container, unsealed, with lid screwed on crooked and I would be scared to even use. $98.71 for the serum, that is sealed, but I did not order. And $89.77 (less 35 percent) for a non existent eye cream. I am very worried that somehow I will get further charges although the credit card dispute person put a block on all of them until 2/2017. This company has different branches under different names and numbers. This was an expensive lesson, I feel like I was robbed and held hostage because they refused to cancel unless I pay. Thank you.
