- Report: #1352126
Complaint Review: Enterprise Car Rental - Tampa Florida
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Author Not Confirmed
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Enterprise Car Rental
4602 W Gandy Blvd, Tampa, 33611 Florida, USA
Phone:
(813) 831-5330
Web:
www.enterprise.com
Categories:
Business Rating:
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Enterprise Car Rental / Enterprise Rent-a-Car Charged 5 times market rate to repair a scratch Tampa Florida
Lexus dealer provided me an Enterprise Car Rental due to a recall. Rented a truck for several months. Got a small scratch on the door when I was parked in a parking lot. Got a $200 repair quote from an auto body shop. When Enterprise asked me to re-sign papers after a month, they noticed the scratch and literally seized the vehicle. I objected on the grounds that the rental was not yet completed and that I planned to have the scratch repaired prior to turning it in. The location manager refused and would not permit me to speak to a supervisor. I wrote to the CEO and got no response. The repair bill was sent to me recently for $964.
They charged $691 for the repair, including $156 for paint and $530 in labor. Then, they tacked on $152.95 for loss of use (my auto body shop would take one day) and $69.10 for "Diminishment of Value". Enterprise claimed that I had no right to repair the vehicle myself, and that somewhere buried in the multi-page, illegible contract there was a statement to this effect. I would understand if a car was damaged severely or significantly mechanically damaged that they would want some say in the repair, but I believe that Enterprise's practices are predatory, unfair, and dishonest. They should have allowed me to at least get quotes from acceptable body shops and to have completed the repair before turning the vehicle in. They clearly are using this detail in their contract to take advantage of the consumer and charge 5 times what a repair should have cost.
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Cares
#2REBUTTAL Owner of company
Wed, February 15, 2017
wmplace,
We’ve noted your comments and we would like to have the opportunity to look into your billing concern for you. Please send us a detailed email to [email protected] include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
We look forward to hearing from you.
Regards,
Carol H.
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