- Report: #1303199
Complaint Review: Enterprise Rent A Car Calgary Canada - Calgary Alberta
Reported By:
Cassidy -
Leominster, Massachusetts, USA
Submitted:
Updated:
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Author Confirmed
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Enterprise Rent A Car Calgary Canada
2000 Airport Rd Calgary, Alberta, USA
Web:
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Enterprise Rent A Car Calgary Canada Negligence on checking tires on cars Calgary Alberta
My husband Cassidy Shun and I rented a car through Enterprise at the Calgary airport. The rental agent checked the car except the tires claiming that is done at inspection however a lot of people drive those cars and they could have put too much air in the tire or ran over something making it dangerous to drive to tires should be checked as a daily routine.
We got the car we went to Banff National Park one day and on the way home on the highway the car started to shake and then my husband lost control of the car luckily we ended up going into the ditch between the two highways which was the best thing so we did not get hit. We checked the tires and both tires on the right wer blown. Which can happen if someone put air in the tire and they put too much which is why tires need to be checked with every rental.
We are extremely lucky that no one hit us and we did not hit anything, no damage to the car itself whatsever. My 4 year old daughter was in that car and we could have all been killed because of their negligence. Enterprise just called my husband and is telling him that we have to pay for the two tires to be replaced as well as one rim and ssomething else on the car which had no damage because we did not hit anything.
This is complete BS and we are not paying for their mistake when we could have lost our lives. I am going to file a lawsuit for pain and suffering as well as mental anguish. I have nightmres about that especially since my 4 year old was in the car. When we went with the towing companay to return the car the assistant manager of that branch at the airport Evvan said that was the second car this has happened too.
The person who called my husband was Aimee and she was rude on the phone and told my husband no he ever said that when he did and she was not there so she has no idea.
We want our money back for the rental and we are not paying for the tires on the car. Never rent from Enterprise!!!!!!!!!!!!!
3 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Cares
#2UPDATE Employee
Thu, May 12, 2016
Hello! I see that you have sent us an email as well. Please check your inbox for a response from me.
Thank you,
Lauren
Social Monitoring Coordinator
Reference #160502-003570
Update
#3Author of original report
Tue, May 03, 2016
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My husband and I rented a car through Enterprise at the Calgary airport. The rental agent checked the car except the tires claiming that is done at inspection however a lot of people drive those cars and they could have put too much air in the tire or ran over something making it dangerous to drive to tires should be checked as a daily routine. We got the car we went to Banff National Park one day and on the way home on the highway the car started to shake and then my husband lost control of the car luckily we ended up going into the ditch between the two highways which was the best thing so we did not get hit. We checked the tires and both tires on the right wer blown. Which can happen if someone put air in the tire and they put too much which is why tires need to be checked with every rental. We are extremely lucky that no one hit us and we did not hit anything, no damage to the car itself whatsoever. My 4 year old daughter was in that car and we could have all been killed because of their negligence. Enterprise just called my husband and is telling him that we have to pay for the two tires to be replaced as well as one rim and ssomething else on the car which had no damage because we did not hit anything. This is complete BS and we are not paying for their mistake when we could have lost our lives. I am going to file a lawsuit for pain and suffering as well as mental anguish. I have nightmres about that especially since my 4 year old was in the car. When we went with the towing companay to return the car the assistant manager of that branch at the airport Evan said that was the second car this has happened too, both two tires. Coincidence??? No.... The person who called my husband was Aimee and she was rude on the phone and told my husband no he ever said that when he did and she was not there so she has no idea. We want our money back for the rental and we are not paying for the tires on the car. Never rent from Enterprise!!!!!!!!!!!!! |
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Robert
Irvine,California,
USA
A few things...
#4Consumer Comment
Tue, May 03, 2016
First of all if you were so concerned about the tires at the time you picked up the car how come you didn't inspect them? If you did inspect them did they look worn? Did they look damaged?
You say that an inspection should be part of the process when you pick up a car because someone could have run over something. So let me ask you this...How can you prove that you were not the one who actually ran over something? Remember it doesn't have to be something big and obvious, some small sharp objects could do the same thing.
Many newer cars have TPS indicators showing when your tires are low. Did this car have such sensors?
Had it happened to one tire, perhaps you have a valid claim. Had it happened right after renting the car, perhaps you would have had a valid claim. But this was to two tires at the exact same time and after at least a couple of days and a few hundred Km of driving. That is another indication that you ran over something.
Now, as for the damages. Unfortunatly you need to read the contract to see if they are responsible or not for any damage to the tires. If the contract says you are and you didn't purchase their additional insurance you may be responsible, and your only dispute may be the part you claim is undamaged. As for your "Pain and Suffering", by your own admission it sounds like this was a very minor item and no one had any injuries. If that is wrong you better get your hospital bills in order to show this. To claim any sort of "mental anguish" you need to prove that they were negligent, and based on what you wrote here...you have a very big hill to climb to get to that point.
You may get a representative from the company to post here asking you to contact them. If you do, I hope you do and post the results...good or bad.
