On May 6, 2015, I called into Enterprise Rental-A-Car to reserve a rental for March 07, 2015 because I was getting audio upgrades to my car. Therefore, I requested that someone be available to deliver the rental car at the audio shop at or before 9 am. I even gave the representative the shop’s name and location before the representative gave me my reservation# of 13vbl2.
I confirmed the request delivery by 9 am with the representative and she assured me someone would deliver the rental: on-time after I stressed my importance of having to leave from the audio shop towards my job. The representative agreed and assured me someone would be available to deliver the vehicle to me. You would figure this is all that a customer has to do with simply just arriving on-time to sign the rental agreement in acceptance of the rental vehicle. Well, it was a disaster.
Anyway, I physically arrived at 8:50 am at the at place of rental:
Enterprise Rent-A-Car
5818 COUNTY LINE PL
HIGHLANDS RANCH, CO 80126-3913
to confirm delivery of the rental to the audio shop in which its location was less than 5 minutes (one half a mile) from Enterprise Rent-A-Car. The representative, including the manager had no idea of who I was and that someone was supposed to deliver the rental to me at the audio repair shop. Instead, I was told they had all of their drivers out and about and they were the only ones in the office. Unsurprisingly, after speaking manager, I find out she was as incompetent as her employee.
Instead of trying to make things right, it was all about her and how I should wait as she quoted, “because we all have things to do” [shielding herself with laugher and sarcasm]. I mentioned my loyalty to Enterprise-renting international but my loyalty had no merit at this location. Instead, they promised to have someone over at the audio shop in 15 minutes after I told them I had to leave for work if they failed to show. I waited until 9:35 am calling once at 15 minutes past 9 am reaching the representative who told me someone was in route with the car. Again, I called once more at 30 minutes past 9 am to see if they had someone in route to deliver the rental. Instead, the representative lied and told me they were short staffed and did not have anyone to make the delivery.
As a result, I had to cancel my audio installation appointment and set it at a later time of the day. Therefore, I have no plans nor will allow my company, family, friends, and liaisons to rent from Enterprise Rent-A-Car. My word of advice is to either borrow a friends’ car on a promissory note, rent from Uxxxx, or better yet: Bxxxxx/Axxx. These companies have always treated myself and associates with the utmost respect unlike Enterprise Rent-A-Car. Later, around 12 pm, I was in route to pick up my Bxxxxx Rental, in which took less than 5 minutes to reserve online and 3 minutes upon arrival to pick up the rental. Simply, the representative greeted me while handing me my contract and took me to my car along with offering promotional upgrades on my next rental. In addition, the audio sales manager was kind enough to ride with me over to Bxxxxxx Rental to drive the Budget Rental back to the audio shop while I drove my vehicle: to be serviced - as a courtesy and to show good faith after being deceived by Enterprise.
I would STRONGLY SUGGEST Bxxxxx RENTAL ANY DAY OVER ENTERPRISE RENT-A-CAR. Good customer service within the Enterprise Rent-A-Car business is non-existent. It seems as if Enterprise employees are all out to make an easy paycheck instead of customer retention.
Enterprise Rent-A-Car
St. Louis,#2UPDATE Employee
Mon, May 11, 2015
I would like to discuss this further with you. Please email us at [email protected] with your contact information, reference #150511-002534, rental/reservation number and any other details. -Tatiana
Robert
Irvine,#3Consumer Comment
Sat, May 09, 2015
There is a term for customers like you...PITA and one of the many reasons that I am glad my days working retail as a teenager are long gone. The sad part is I doubt you even see it.
First of all you make all of this effort to make sure that they are there at an "exact" time to drop off the car. You even go so far as to go to the rental location first. Perhaps it was truly a case that they didn't have enough people to get there at EXACTLY the time you wanted. After all Enterprise is known for picking you up and dropping you off but in the times I have rented from them they have never guaranteed an exact time..down to the minute which is what you wanted because you had to leave exactly at a specific time or you would be late.
But there are a few real PITA moments.
First by your own words the shop was .5 miles from Enterprise. Yet instead of walking the 10 minutes to the location and just pick up the car from there you continued to call them.
The second PITA moment is in the afternoon you decide to rent from another agency. Now, do you make the same demands on them? NO...in fact not only do you not make them come and pick you up at a specific time, you get the manager of the audio shop to drive you over there. So here is a question why couldn't the manager drive you over to Enterprise in the morning?
But perhaps the funniest one is your "commandment" that no one you have ever known shall be allowed to ever rent from Enterprise again. Now that is paraphrased a bit but that is the message you are sending by saying you will not allow. So let me ask you this, what happens when one of your friends breaks your commandment and decides to rent from them?
Now, before you ask NO I do not now or have I ever worked for Enterprise. However, they have been known to post comments on here. If they do I really hope you post a follow up to what was the resolution.