- Report: #1216964
Complaint Review: Enterprise Rent a Car - Covington Georgia
Reported By:
clo -
Wrightsville Beach, North Carolina, USA
Submitted:
Updated:
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Author Not Confirmed
Why?
Enterprise Rent a Car
4132 U.S. Hwy 278 Nw Covington, 30014 Georgia, USA
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Enterprise Rent a Car Faulty $3000+ damage request Covington Georgia
We rented many vehicles to help in producing a movie. Our caterer left some food in one of them and also left the back hatchback open brielfy in the rain, but it was enough to let some water in the back. we were billed $255 for detailing and i thought that was the end of it.
boy was i wrong. a couple of months later i got a bill for over $3400 for extensive interior (seats carpet) and exterior (doors, bumper) damages. i complained and noted a picture they had taken when we dropped it off showing no exterior damage and they agreed to take that off. so they removed less than $200, and the bumper alone was worth at least $400. so i called and while on the phone i was informed that a note came into the Enterprise rep that they were dropping the claim, saying the damage had happened after we had dropped the vehicle off. Great! or so i thought.
another couple of months passed and i got another notice for the $3000+ PLUS DAMAGES. same thing again, this time i spend excessive time with them including writing up an explanation of how, if there was really any extensive damage done at all (questionable) then the only way it could have happened would be if they had just left the food and the water standing in a closed vehicle all those months. and how could that happen when they had it detailed right after i dropped it off, so if there were really extensive water issues certainly they would have known about it then. And is it our problem, if the damage did happen, when they had neglected to fix what must surely have been a known minor problem at drop off time (damp carpet) or at least at detailing time, a minor problem they should have fixed right then, that became a major problem later when they had let the dampness sit in the car for months. and how does anyone know if the problem was not caused by some event after we had turned it in like they once told us had in fact been the case when they dropped the claim the time before.
so now they are threatening me with putting an attorney on the claim. and not letting us rent from enterprise until we pay.
coming to this site i see that questionable damage claims are occurring with some frequency.
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Rent A Car
#2UPDATE Employee
Fri, March 20, 2015
Thank you for bringing this to our attention. Please send us a detailed email to [email protected] with complete details including: Renter’s full name, current phone number, location rented, rental agreement (RA) number, “DX” or claim number and reference # 150320-002050. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana
