Robert
Irvine,#2Consumer Comment
Mon, December 31, 2007
I have rented from Enterprise several times, mainly because they have several local offices that make it convienient and never once was asked for a copy of my utility bill. The only thing that I can think of is that your Address on your DL did not match the address you gave, or you were paying by a debit(not credit) card. As for the deposit, I can not speak for the $300, but I do know that most companies will charge between $200-$300 or the Estimated cost of the rental, which ever is more. So it could be that you had kept the car longer than said. Such as you put in 4 days, when in fact it is a week. It does not sound like it is really a rip-off(just inconvienient), as you said you will get the money back and you said it was a nice car. I don't know if any of these things match your case, it is something you should talk to their management to get some clarification.