- Report: #1212294
Complaint Review: Enterprise Rent a car - Langhorne Pennsylvania
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Enterprise Rent a car
715 E Lincoln Hwy Langhorne, 19047 Pennsylvania, USA
Phone:
215-750-1200
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Enterprise Rent a car False Damage Claim - Insurance fraud as new modus operandi for car rental company. Langhorne Pennsylvania
After leaving rental car, as customary in the area, at the body shop where our car was fixed. I received a phone call about trunk and stop light damage no more than half hour or so later. Need to note, that despite aggressive attempts to sell additional insurance by enterprise, we refused. Manager flatly refused to show up to reinspect the vehicle in my presence, was extrimely rude and abusive on the phone, and stated, since it was not on the paper when we got vehicle we have to pay for it. You can say whatever you want, but I'm not completely dumb as not to see 20"X4" dent on the edge of the trunk and crushed stoplight. Curiously, no damage to the bumper, or to the paint itself, not at all, even dried streaks from salty water left intact. digging deeper into the subject, it seems that enterprise does it quite frequently to anyone who refused to dish out monies for additional insurance. I know, as it stands right now, I have no chance to prove anything, but it is ongoing wave of new type raketeering. You'll pay one way or another.
P.S. Enterprise rep. - I have had enough of you for the last quarter century or so, the only difference I didn't have to pay for your lies, but company did. Thus stick your numbers not too far from your grand mother's chandelier.
3 Updates & Rebuttals
Bob G
Levittown,Pennsylvania,
USA
Langhorne PA - strikes again!!!
#2Consumer Comment
Sat, March 07, 2015
I too returned a vehicle to the Langhorne Enterprise Rent-A-Car facility and was accused of causing damage to a vehicle. When I was rear-ended on January 13, 2014 and forced to rent a vehicle to get home I chose Enterprise because they were the closest agency.
On January 13, 2014 I was rear-ended on Interstate 95, totaling my vehicle. I needed a rental vehicle to get myself home and unfortunately for me, chose Enterprise Rent-A-Car.
The woman who rented the vehicle to me was very nice and during our walk around and inspection advised me that we didn't need to document any scratches that weren't over 6" or through the paint.
I drove this truck for a week while I shopped for a new vehicle. When I returned it the Langhorne PA location (Because I live in Levittown), they were closed. Fortunately for me my brother just purchased a Dodge truck and wanted to see if the one I rented was similar so I took photos of it on my cellular phone before dropping the keys into the overnight box.
A month later Enterprise Damage Recovery Unit sends me a bill for almost $2,000 for damages to this truck along with photos. Fortunately for me, the side of the truck that I just happened to take photos of for my brother, was the same side they accused me of damaging.
If they continue to push this issue I will have no choice but to counter-sue them and now that I see they did this to another individual as well, I guess they stand little to no chance of looking honorable.
My suggestion, if you have to rent a car - use anyone but Enterprise and if you are stuck with Enterprise, take photos of all sides at pickup and during drop off.
Enterprise Rent-A-Problem, just lost me as a customer FOREVER.
Report Attachments
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Rent A Car
#3UPDATE Employee
Tue, March 03, 2015
Thank you for bringing this to our attention. Please send us a detailed email to [email protected] with complete details including: Renter’s full name, current phone number, location rented, rental agreement (RA) number, “DX” or claim number and reference # 150303-002190. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Rent A Car
#4UPDATE Employee
Tue, March 03, 2015
Thank you for bringing this to our attention. Please send us a detailed email to [email protected] with complete details including: Renter’s full name, current phone number, location rented, rental agreement (RA) number, “DX” or claim number and reference # 150303-002190. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana
