- Report: #1220586
Complaint Review: Enterprise Rent-a-Car - Little Falls New Jersey
-
Author Confirmed
Why?
Enterprise Rent-a-Car
610 Route 46 West Little Falls, 07424 New Jersey, USA
Phone:
973-812-7676
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Enterprise Rent-a-Car Elrac, LLC Held responsible for prior damage Little Falls New Jersey
I rented a car from Enterprise in Little Falls NJ on 3/26/15 while my car was being repaired at a nearby Dodge dealership. It was cloudy and drizzling that day, and the only car available was dirty and dusty, but they did not wash it.
The manager-in-training led me around the car pointing to areas likely to be scratched, such as doors and bumpers, very insistently reminding me that if I didn't buy their extra damage insurance I would be responsible for anything that happened to the car. I did not see any scratches "larger than a golf ball" & declined the extra insurance as I knew my use of the car would be very minimal.
When I returned the car on 4/30/15, the Manager went out to inspect the car and called me outside to show me scratches and a dent on the hood of the car on the passenger side. The scratches and dent had been painted over with matching touchup paint--so, no, I didn't see them on the day of the rental. He insisted I'd done the damage, which was absurd, since it had already been touched up--and not recently, from the dullness of the touchup paint.
He insisted I file a claim with my insurance company, and then proceeded me to charge me $500 as my deductible, even though the question of whether I did the damage was in dispute. We each took pictures and I sent mine to my insurance company, while he said that Enterprise's own body shop, "Tony's" would determine whether or not the damage (and retouching) was done within the last 4 days. Needless to say, I don't trust one of Enterprise's own repair shops to render an opinion against Enterprise.
2 Updates & Rebuttals
Situation resolved
#2Author of original report
Sat, April 18, 2015
I was contacted by Marilyn Gentile, who advised that Enterprise would waive all damage fees.
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Rent A Car
#3UPDATE Employee
Tue, April 07, 2015
Thank you for bringing this to our attention Judith. Please send us a detailed email to [email protected] with complete details including: Renter’s full name, current phone number, location rented, rental agreement (RA) number, “DX” or claim number and reference # 150407-001946. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana
