- Report: #1286443
Complaint Review: Enterprise Rent-A-Car - Morrow Georgia
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Enterprise Rent-A-Car
6850 Mount Zion Blvd Morrow, 30260 Georgia, USA
Phone:
(770) 960-3393
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Enterprise Rent-A-Car Overcharged us by $1100! with No Compunction Morrow Georgia
We rented a car for a week, then before the week was up, we called to inquire about turning the week into a monthly rental retroactively including the time already used. Bryant at the Morrow location told us on the phone that the price would be close to $1300 (which seemed high enough). I (James) asked him if this would be an "all in" price, and further clarified by asking if we would have any other charges. He said that as long as the vehicle was returned in good shape, that the quote was accurate. On the day of return, we were told our charge was almost $2500! I told the desk clerk that we were quoted the $1300, and I was told they would just put the account as pending until I cleared it up with Bryant at the Morrow location. I found out from Bryant that the same rep who said it would be put on pending, immediately had charged our card anyway, and that there would be no way to get a refund. After a few minutes of Bryant stammering to me on the phone about him not knowing what "all in" meant, when I asked for an all inclusive quote, I began emailing Enterprise corporate. We continued to get stock auto-responses and dismissals from the corporate email. Even after we returned the car in great shape, full tank of gas, and were former good customers, they simply TOOK an extra $1100+ from us. The final insult was waiting on hold & hearing them tout how they love to treat their customers right, and they are a family-owned business. I promised them I would share our story ... So, go ahead and rent a car from Enterprise, but know that from our experience with them, they may drain your bank account with no compunction.
1 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
ERAC response
#2UPDATE Employee
Wed, February 10, 2016
Hello James,
Thank you for bringing this to our attention. I can certainly understand how this would be frustrating for you, and I sincerely apologize.
We would like to address this issue with you, and try to work towards a suitable resolution. In order for us to do so, could you please email [email protected] // with your contact information, the exact Morrow, GA location you were dealing with, your rental agreement or reservation number, as well as any additional details you would like to share about your experience.
Please place reference # 160210-002921 in the subject line of your email. We look forward to hearing from you.
Sincerely,
Nick
Social Monitoring Coordinator
