- Report: #1287869
Complaint Review: Enterprise Rent A Car - Nanticoke Pennsylvania
Reported By:
JMARKEWICZ -
NANTICOKE, Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Enterprise Rent A Car
33 South Wyoming Ave Nanticoke, 18634 Pennsylvania, USA
Phone:
570-550-5618
Web:
N/A
Categories:
Business Rating:
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Enterprise Rent A Car Insulted, Cheated, Lied to, and Discriminated Against a U.S. Army Retired Combat Veteran Kingston, Pa Pennsylvania
I was in a car accident on 1/28/2016. I took my car to Pompey Collision in Kingston, Pa. During a phone call to the Geico Insurance Representative at Pompey Collision "Gary" I was informed that all expenses related to the car accident were being paid by Geico. After Geico took my car into its system for repair I was taken to an Enterprise car rental agent. She has a Chrysler Town And Country van warming up for me. I told her that if it would cost me any more than a regular car I did not want it. She assured me it would not. She asked if I wanted the extra insurance on the van.
I said I did. She said to sign here, initial here, here, and here and I am all set. NO ONE EVER SAID ANYTHING ABOUT THE VAN COSTING ME $40.00 PER DAY! I would never had taken the van if I had known that! The moment I found out I took the car back. The free rental car that I had from 2-1-16 to 2-15-16 cost me $654.01!! I let my dissatisfaction be known to the Enterprise Rent A Car staff at 33 South Wyoming Ave, Kingston, Pa. There were two (2) Jewish gentlemen at the counter also.
When their transaction was complete, they were asked if they needed to be dropped somewhere. Once the agent saw my Retired U.S. Army Identification my niece and myself were not offered a ride anywhere at the conclusion of our transaction. So a sixty three (63) year old United States Army Decorated Combat Veteran post two heart attacks and a young lady with only a hooded sweatshirt had a nice brisk two (2) mile walk in twenty (20) degree weather to get my car from Pompey Collision. I feel I have been Insulted, Cheated, Lied to, and Discriminated Against by your company and I dam well want something done about it!
2 Updates & Rebuttals
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Cares
#2UPDATE Employee
Tue, February 23, 2016
JMARKEWICZ, we've noted your comments and would like to address the level of service you received with you directly. To do so, please email [email protected] include your contact information, your reservation or rental agreement number, the exact rental office location, and any additional information you'd like to bring to our attention. Please reference #160223-001782 in the subject line of your email. We look forward to hearing from you soon. - Carol H. Social Monitoring Coordinator Enterprise Rent A Car
Jim
Florida,USA
Things To Put Away!
#3Consumer Comment
Tue, February 16, 2016
You can put away the Veteran card, you can put away the age card and you can also put away the heart attack card. They have NOTHING to do with this! You may be able to use those sympathy cards elsewhere, but they don't work here!
What you are saying is it was YOU who failed to read the contract before YOU signed it! You can blame them all you wish but anybody with half a brain READS what they are obligating themselves to, BEFORE they obligate themselves to it!
Oh yes, one more thing...those of us who have worn the uniform or are still wearing it, get damned sick and tired of you people who CHEAPEN service to our country by trying to play the Veteran sympathy card when you people don't get your way! It makes me and many others want to throw up!
NO RIPOFF HERE -- Complainer admitted to NOT reading the contract BEFORE signing it. Complainer agreed to the terms by so doing. Complainer now blames merchant for their own incredible lack of being a smart consumer and attempts to play the sympathy card game!
