- Report: #1237781
Complaint Review: Enterprise Rental Car - Edwardsville Pennsylvania
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Enterprise Rental Car
33 S Wyoming Ave Edwardsville, 18704 Pennsylvania, USA
Phone:
5702887722
Web:
www.enterprise.com
Categories:
Business Rating:
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Enterprise Rental Car Enterprise False Damage, Claims, Not Right, Unfair, Car Damage to Beat Up Rental Edwardsville Pennsylvania
My car got hit while it was parked outside my house one night. No insurance information was left. I called my insurance and filed a claim. The claims department set up the rental and all of the information for me. When I spoke with the rental car place, I stated I did not want any out of pocket costs and did not care the type of car I got.
They chose the Enterprise in Edwardsville. I dropped my car off at the body shop on Monday morning around 9am. Enterprise picked me up and took me to the location. They advised me there would be .62/day cost for the car. I told them I did not want any out of pocket costs. They were going to put me in a different car that would not cost me anything. An hour of walking outside in the heat later, we could not find the other car on the lot. I ended up saying fine give me the car for .62/day.
I was already aggravated because they were money hungry from the start. The guy then stated he needed to "clean" the car up. The car was a mess when given to me. I had to wash and vacuum the car because it was dirty and smelled like an ash tray. Mike, the guy that gave me the car, walked around the car with me. He pointed out a couple scratches on the back bumper and driver side of the car. I took pictures and pointed out a crack in the windshield. He reassured me not to worry that the damage on the car isn't substantial enough to mark on the contract as damages. I should have pushed back, but I didn't expect them to screw me.
I had the car from Monday and dropped it off Wednesday around noon at the body shop. I called Enterprise they gave me a quote of $48 back on my card from the deductible. A few hours later I get another call from Enterprise accusing me of causing damage to the rocker panel and cracking the rear bumper. I did not do any damage to the car.
Funny thing is, there was a lady being accused of the same exact thing when I went there to dispute the damages. Coincidence? I do not think so. Seems to me they saw I declined the extra insurance, did not inspect every inch of the car, and did not want any out of pocket costs, and wanted to take advantage of me. They wanted to get their piece of crap car fixed. They found damage that they knew a normal person would not look for and pinned it on me.
They are not getting a single cent off of me. I am waiting for the general manager to call me back. I am not happy!! This is so ridiculous. Do not rent from Enterprise ever! They are rip offs and should not be in business.
4 Updates & Rebuttals
boone1981
Fort Smith,Arkansas,
USA
I totally believe this happens all the time at Enterprise.
#2Consumer Comment
Sun, December 13, 2015
Read my report. A similar thing happened to me. Enterprise is crooked. They churn damages from one renter to another. Thats how they are sble to rent so cheap. They need to be investigated and shutdown For this. They are criminals !
Enterprise Rent-A-Car
St. Louis,Missouri,
USA
Enterprise Rent A Car
#3UPDATE Employee
Tue, June 30, 2015
Thank you for bringing this to our attention Lindsay. Please send us a detailed email to [email protected] with complete details including: Renter’s full name, current phone number, location rented, rental agreement (RA) number, “DX” or claim number and reference # 150630-003092. As customer service is of the utmost importance, we would like to look further into this situation for you. Thanks for posting and we look forward to hearing from you soon. -Tatiana
Be there
#4Author of original report
Thu, June 25, 2015
I was there...they are reporting the damages after the fact...I have pictures... I did not fail at anything...thank you for your input though...I am not in the wrong here
Jim
Florida,USA
Guess What?
#5Consumer Comment
Thu, June 25, 2015
You say you dropped the car off at the rental location. As per your posting here, you were aware damage could be charged back to you as you went around with their person and noted damage for them. Since YOU KNEW you could be on the hook for damage, why did you just leave the car there WITHOUT having it inspected in your presence? Quite simply, you have no way to defend yourself because YOU FAILED to have the car inspected when you brought it back! Who knows, maybe somebody damaged it while it was parked there! You cannot verify that ore anything else they claim.
Next time...if you're going to rent a car on the cheap without taking the CDW option, BE THERE at the start and BE THERE at the end when they do the inspection. Otherwise, you cannot verify anything.
