- Report: #1446779
Complaint Review: Enterprise Rental Car - Ontario California
Reported By:
Laura S. -
Oroville, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Enterprise Rental Car
3450 East Airport Drive Ontario, 91761 California, United States
Phone:
1-800-264-6350
Web:
www.enterprise.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Enterprise Rental Car Enterprise Rental Car Company Is Falsely Claiming Damage In An Apparent and Abhorrent Money Grab ! Ontario California
I recently rented a car from Enterprise at the Ontario Airport in California. I was pleasantly surprised at how easy the check-in procedure was and how quickly I was led onto the lot to pick up the vehicle. I did the usual walk-around of the vehicle to look for pre-existing damage. Other than some minor scratches, there was none, and I did take pictures.
When I brought the vehicle back, a nice young man received it. There was no mention of any damage to the vehicle (because there was none) and after exchanging a few pleasantries with the employee, I left the rental yard.
Shortly afterwards, I received two emails from Enterprise thanking me for my business and encouraging me to write a social review on Google and/or Facebook. There was no mention of any damage done to the car.
Two weeks later, I received a letter in the mail from the Damage Recovery Unit of Enterprise claiming the car suffered damage to it during the time I had rented it. I couldn’t believe it! I knew there had been absolutely no damage done to the car, and my first thought was that the letter itself must be a scam, but after reading on-line reviews about Enterprise, I believe the letter is for real.
My experience with Enterprise went from great to disgusting. I vehemently deny that any damage was done to the car during the time I had it. I think it's sad that their shady business tactics reflects on the people who work there. The employees I dealt with were very nice, but now I just have a bad feeling about the whole company.
1 Updates & Rebuttals
Carol
St. Louis,United States
Enterprise Cares
#2UPDATE Employee
Wed, June 13, 2018
Laura S. We’ve noted your comments and would like to have the opportunity to look into this for you. Please send us a detailed email to [email protected] include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us. We look forward to hearing from you. Regards, Carol H. Social Monitoring
