Mr. salinas
houston,#2Author of original report
Fri, October 31, 2008
My complaint has been resolved with Enterprise Rental Car resulting in my complete satifsfaction with the outcome. Although there is not anything that can change my initial experience, the upper management team( Dwayne Phaure) did go above and beyond to not only attempt to understand the situation but to rectify it to our satisfaction. We will definitley consider Using Enterprise Rental Car again in the future if we have a need and I encourage everyone to do the same. Thank You Enterprise for handling our complaint promptly and with world class professionalism.