Veritas 52
Randallstown,#2Author of original report
Tue, April 09, 2013
Allie Peek
9825 Marriottsville Road
Randallstown MD 21133
Dear Allie Peek :
This notification is in regards to your complaint submitted on 4/8/2013 7:51:25 PM against Enterprise Rent-A-Car . Complaint # 9496552.
The business has sent BBB a message regarding your complaint. The contents of this message are below or attached.
Message from Business (Enterprise):
Thank you for bringing this matter to our attention. We have reviewed this situation with our rental team at Logan Airport, and in the interest of customer service, we will not be pursuing this matter further.
We apologize and regret any inconvenience this may have caused you.
We have closed this file on our end and will not be pursuing this matter any further.
Sincerely,
Enterprise Rent-A-Car Company of Boston, LLC
Veritas 52
Randallstown,#3Author of original report
Tue, April 09, 2013
Comments from dallasnews.com
Headline: Enterprise doesnt pursue case of car rental damage
Tom Field
Twice I have been ripped off by Enterprise in this way. They are running a scam on innocent car renters. I will NEVER do business with them again and neither should you. Take a word from the wise and avoid this crooked company like the plague.
Tricia Moon
I am going through this exact same thing with Enterprise Rent-A-Car right now!! I rented a car through my insurance company when my car was totaled by a drunk driver. Enterprise billed me for a scrape that they had to get down on their knees to find when I returned the car! They didn't bother looking that low on the bumper when I picked up the car! And their billed amount is conveniently just under my deductible so they avoided involving my insurance company!