- Report: #1439245
Complaint Review: Epoxytech.net - Internet
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Author Confirmed
Why?
Epoxytech.net
Internet, United States
Phone:
855 95 EPOXY
Web:
Epoxytech.net
Categories:
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Epoxytech.net False advertising and claims Internet
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Company claims DIY instructions. 24/7 Chat/email/phone support. Claims product has a lifetime warranty. This is all false. First I never received DIY instructions, although I am familiar with epoxy and polyurethane and watched many videos this product as its own instructions and it's not on the can as the owner claims. The instructions are limited to ,"Mix before applying to "! I tried to contact chat many times with no response emailed never received a response I had to call 4 days later. When I bring this up to the owner they claim everything is my fault and "We are not responsible for making you a professional coating tech". When contacting them to fix problems they immediately say, oh you want free product? Lol.
When I spend 2k for product I expect you to live up to the claims you make. I sent photos, and emails and Michael responds with, oh I spoke with you immediately after the email that is why I didn't respond to the email so your claim is denied. First I really wasn't making ,"A claim yet" Second, I have the recorded dates and conversation and sent a screen shot showing, I called back 4 days later, after not receiving the email. My floors are tacky in spots and in one room, when moving furniture in , the floor scratched all the way to the concrete. I was asking for support not a free ride and this company claim that's what they provide but it's not. They can't even answer simple questions like what's the cure rate, when can I move furniture in.
