Complaint Review: Everest Greenspoint in Houston - Houston Texas

To whom it may concern:                                                                                            February 23, 2015

I am a student at Everest Houston Greenspoint enrolled in the Information Technology Program. I first met with the admissions manager on or about the 1-20-15 and again on 1-27-15 when I decided to enroll. I choose Everest because I was led to believe it was well run, with an easy to understand but challenging IT program taught by a highly educated professor with a reputation for being a good instructor. I was led to believe that I would be enrolling in a program that would get me ready to enter the workforce with the right knowledge and certifications that employers are looking for.

       I began a day late on the 28^th of February 2015. I did not receive orinataion.  I did received a syllabus, reading material, a backpack, IT tool kit and shirts. I also did not receive my computer until February 2^nd or my external hard drive (WD My Passport) until the 5^th.

Since the beginning of school to the present date 2-23-15 many red flags have gone up.

1. There was only one instructor for two classes happening simultaneously; which forced both classes to share part of our 4 hrs
2. The class was not geared towards beginners, as my admissions manager had said. She said “The instructor shows you everything from how to turn on the computer all the way up” My first and only class was over Linux and Mac (two separate operating systems)
3. The internet speed is inadequate to conduct classes that rely on computers to produce work and learn. I have 11 speed tests done over 6 days at various times to prove this.
4. There were no lectures or step by step demonstration done by the instructor; with exception of 2 YouTube videos.
5. The syllabus was not followed. There was a test given before it appeared on the syllabus and out of the 4 weeks I attended we only got through week 1 of the syllabus.
6. The work that was  done was not able to be turned in. The instructor, Professor Belton,  would not accept it until he finished his portal; which wasn’t ready until 2-16-15 and to date has not been graded. This allows no way for students know if what we had completed and studied to be correct or not.
7. February 20^th there was nothing for students who were done with their work to do since there were no Week 2 handouts or labs given to us but there was a due date for the work of February 23^rd at 11:59pm. (We did not receive them that day or over the weekend)
8. February 23^rd I arrived at school to find out from 3 of my classmates that the Professor would not be coming back to class. He had called or texted those students to deliver the news. We sat without an instructor the entire day.

As of today, February 24th, I have withdrawn from this school. I have asked to not be billed beyond materials used and 10 days of instruction time. The Director of Education and the Finance Department informed me that only the Campus President could make adjustments to the billing and he declined to meet with me. This situation, as everything thus far, has been handled poorly. 

 It is my experience that the statements made by admissions are misleading and all together incorrect. The Instructors are spread too thin and lack the organization necessary to effectively lead a classroom. The school is not set up to properly to run high speed internet to support an Information Technology program and the campus President shifts blame on what has transpired to the students instead of taking responsibility and agreeing to meet with students who have been so profoundly affected. I only hope that this and the other reviews I have posted save future students of being robbed of their time and money by an institute that is not qualified to run an IT program.