Complaint Review: Excalibur Moving Group - Boynton Beach Florida

It's a public website.  Now, I forgot to mention to ask your attorney to look up the Carmack Amendment.  What you'll find is that Carmack provides huge benefits to movers under the law, scam movers or not, and limits your ability to pursue them to what is in your contract.  You can't pursue them for fraud, negligence, or even deception.  The mover knows this - it's not a secret.  People think movers are just like any other company out there.  They are not, under the law.  You sort of dismissed the research as gee, I should have done it, but there was no time.  That's how the scam starts....

Now, if you go to the Search Area on this site, you can type movers, and there you will find hundreds who have been or are in the same general boat as you, some with your mover, and most who are not.  Some of them will sound incredibly similar to yours.  That isn't an accident.

As I said, best of luck to you.

 Appreciate the feedback Jim, however, we have done our homework and there are legal options...I will leave it at that. We are also dealing with the actual "moving” company as well. There was no contract signed for any agreed upon compensation. I’m not looking to profit at all, just using every avenue possible to get true communication out about the practices of these companies. Yes, unfortunately situations caused us to have less time than optimum in deeply researching moving companies. Lesson learned, however, no one should have to go through what we are and countless others have. We have been in contact with quite a few families who experienced the same level of treatment that we are.

I looked up the DOT number of the company you're talking about, which was provided on their website, and they are not authorized to move household goods anywhere.  Excalibur is a broker, and you don't require a broker to move housegold goods.  I also noticed they have no trucks to their name, so whoever came to pick up your items....wasn't this company.  In reality, a Broker has no responsibility to do anything once the mover that's successfully won the bid for your move...comes and picks up your stuff.  Once they do that, the broker steps away and the company who moved your items...now has responsibility.  You don't indicate what company moved you.

You can see this information based on the following:  safer.fmcsa.dot.gov/CompanySnapshot.aspx

Put the DOT number 3054918....and you'll see their only authority is that of a broker.  You'll also see the number of power units they have (usually trucks) is zero.  You can't move anyone without a truck.  I haven't done a google search on their address, but I suspect it's not a warehouse.

I don't know where you moved from or to, but moving across the country for $2,700 normally does not cover the cost of gasoline for the truck, let alone all of the labor and other costs.  So when the actual movers arrived to load your items (not Excalibur), they quickly indicated you had more stuff than you put down (doesn't matter whether it's a lie or not) on whatever form you filled out for the broker.  Part of what you paid goes to the broker, and some to the company who eventually moves you.  The mover who showed up gets out of you....gets to keep all of that.  This is a pretty old scam and this generally happens when you look for a mover on the internet instead of the yellow pages.  A new contract is in place, and whatever you agreed to with Excalibur is now null and void.

However, you have another problem to deal with that you haven't even mentioned yet, and that's going to be the condition of the items being moved when they do finally show up.  Its almost a certainty your items did not ride on an air ride trailer like a legitimate mover would have done, which means your stuff bounced around on the truck.  There will most likely be damage and according to your paperwork, any claim you file is going to be reimbursed at $0.60 per pound.  Your family attorney is not going to be able to do much about it, including a lawsuit, because you signed a contract agreeing to the reimbursement.

I'm sorry this happened.  Moving is not an inexpensive venture.  It is highly labor intensive, and there is no automation to make the job cheaper.  Often you will pay far more in terms of lost time, damaged items, and stress, than if you had simply contracted with a legit mover who is local to you (United, Bekins, Mayflower, Atlas, North American, or possibly 1-2 others) and has the resources to handle your move.  Researching moving and what to expect is a good thing to do on the internet.  Finding one on the internet, isn't....I hope things work out for you.