- Report: #324868
Complaint Review: Expo Westwood - Division Of Home Depot - Los Angeles, CA California
-
Author Confirmed
Why?
Expo Westwood - Division Of Home Depot
10861 Weyburn Ave. LA CA 90024 Los Angeles, CA, 90024 California, U.S.A.
Phone:
310-824-8400
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Expo Home Design - Division Of Home Depot In Westwood, CA Fraudulent Inspection to not make good on warranty Los Angeles, California
Purchased a top of the line hardwood floor from Expo/Home Depot for thousands of dollars. Installer came out, measured and inspected room. Floor was installed and within 3 months the boards started to curve upwards. Called Expo. Installer came out and said it was our fault, and we completed every repair asked, all at our expense. Floor boards curved upwards again, so we called Customer Service.
They had an independent inspector, paid by Home Depot, come to determine source of problem. He wrote that the installation had been faulty - not enough done to prevent moisture from the concrete pad underneath wood floor. Expo/Home Depot begged us to have another inspection since their installer (a subcontractor of Home Depot) was asking for an appeal. He apparently would have had to at least partially pay us, not just Home Depot/Expo. We agreed, trying to be fair and helpful (stupid, actually).
Second inspector did a very brief inspection, mis-identified the type of floor we had and the type of installation done on the new report, and stated that the problem was ours due to our sprinklers, which are nowhere near this wood floor. We are now being offered 20% off the purchase price of a new floor purchase from Expo as compensation. The first inspection faulting the installation has been completely disregarded. We are not getting return phone calls now. Who can afford a lawyer these days? It looks like we need one.
Rachel
los Angeles, California
U.S.A.
They had an independent inspector, paid by Home Depot, come to determine source of problem. He wrote that the installation had been faulty - not enough done to prevent moisture from the concrete pad underneath wood floor. Expo/Home Depot begged us to have another inspection since their installer (a subcontractor of Home Depot) was asking for an appeal. He apparently would have had to at least partially pay us, not just Home Depot/Expo. We agreed, trying to be fair and helpful (stupid, actually).
Second inspector did a very brief inspection, mis-identified the type of floor we had and the type of installation done on the new report, and stated that the problem was ours due to our sprinklers, which are nowhere near this wood floor. We are now being offered 20% off the purchase price of a new floor purchase from Expo as compensation. The first inspection faulting the installation has been completely disregarded. We are not getting return phone calls now. Who can afford a lawyer these days? It looks like we need one.
Rachel
los Angeles, California
U.S.A.
4 Updates & Rebuttals
Fido
Camp Verde,Arizona,
U.S.A.
Same thing happened to me!
#2Consumer Comment
Mon, April 14, 2008
The contractor I work for built a house in 2006 for a customer. Customer chose a three quarter inch thick, bamboo verneered hardwood flooring from Home Depot.Flooring was glued directly to concrete slab subfloor. I expressed concern about having no moisture barrier between slab and flooring, but was told by the subcontractor that this was the approved method of installation per the instructions on the cartons of flooring, and besides, "this is in Arizona, how much moisture could there be?"Boards started to cup within 2 weeks of installation.Had the sub tear it back out,also learned he was redoing another house that had the same bamboo flooring. New flooring with oak verneer was installed in the same manner ,in both homes,with no problems for over a year.Seems the problem was the bamboo component. The flooring contractor refuses install the bamboo anymore. Maybe Home Depot should discontinue the bamboo until the problem is solved.
Fido
Camp Verde,Arizona,
U.S.A.
Same thing happened to me!
#3Consumer Comment
Mon, April 14, 2008
The contractor I work for built a house in 2006 for a customer. Customer chose a three quarter inch thick, bamboo verneered hardwood flooring from Home Depot.Flooring was glued directly to concrete slab subfloor. I expressed concern about having no moisture barrier between slab and flooring, but was told by the subcontractor that this was the approved method of installation per the instructions on the cartons of flooring, and besides, "this is in Arizona, how much moisture could there be?"Boards started to cup within 2 weeks of installation.Had the sub tear it back out,also learned he was redoing another house that had the same bamboo flooring. New flooring with oak verneer was installed in the same manner ,in both homes,with no problems for over a year.Seems the problem was the bamboo component. The flooring contractor refuses install the bamboo anymore. Maybe Home Depot should discontinue the bamboo until the problem is solved.
Fido
Camp Verde,Arizona,
U.S.A.
Same thing happened to me!
#4Consumer Comment
Mon, April 14, 2008
The contractor I work for built a house in 2006 for a customer. Customer chose a three quarter inch thick, bamboo verneered hardwood flooring from Home Depot.Flooring was glued directly to concrete slab subfloor. I expressed concern about having no moisture barrier between slab and flooring, but was told by the subcontractor that this was the approved method of installation per the instructions on the cartons of flooring, and besides, "this is in Arizona, how much moisture could there be?"Boards started to cup within 2 weeks of installation.Had the sub tear it back out,also learned he was redoing another house that had the same bamboo flooring. New flooring with oak verneer was installed in the same manner ,in both homes,with no problems for over a year.Seems the problem was the bamboo component. The flooring contractor refuses install the bamboo anymore. Maybe Home Depot should discontinue the bamboo until the problem is solved.
Fido
Camp Verde,Arizona,
U.S.A.
Same thing happened to me!
#5Consumer Comment
Mon, April 14, 2008
The contractor I work for built a house in 2006 for a customer. Customer chose a three quarter inch thick, bamboo verneered hardwood flooring from Home Depot.Flooring was glued directly to concrete slab subfloor. I expressed concern about having no moisture barrier between slab and flooring, but was told by the subcontractor that this was the approved method of installation per the instructions on the cartons of flooring, and besides, "this is in Arizona, how much moisture could there be?"Boards started to cup within 2 weeks of installation.Had the sub tear it back out,also learned he was redoing another house that had the same bamboo flooring. New flooring with oak verneer was installed in the same manner ,in both homes,with no problems for over a year.Seems the problem was the bamboo component. The flooring contractor refuses install the bamboo anymore. Maybe Home Depot should discontinue the bamboo until the problem is solved.
