Anonymous
Toronto,#2Author of original report
Fri, April 08, 2011
As per Greg's suggestion, I went in to speak with the new manager of Extreme Fitness, Richmond St location this evening. I explained I needed to meet with the manager, however I was first directed to a representative, who after ten minutes, realized he could not help me. The manager seemed pleasant, but said he is unable to help without speaking to both Greg and the Head Office. He requested an email from me stating my case, which I promptly sent him, along with the previous emails, the first of which was from over two weeks ago. There is now a week left before Extreme Fitness will charge my credit card. I am so distressed over this. I can't believe they are putting me through all these hoops; I can't believe that no one has any power to deal with my membership cancellation. I am worried all over again. Greg agreed to me over the phone that we had a verbal agreement - that my membership is to be cancelled. I am wondering if he will say the same thing in writing, and furthermore, if 'Head Office' will accept that several mistakes were made and I should rightly be allowed out. The new manager said I can expect to hear back from him Monday or Tuesday. He pointed out that we now have one week to deal with this.
Anonymous
Toronto,#3Author of original report
Tue, April 05, 2011
I spoke with Greg tonight, and he was very nice. He acknowledged the agreement we had made. I am to talk with yet another new manager at the Richmond location this week to get it all straightened out. I'm feeling very optimistic in my endeavor.