Ann
Aurora,#2UPDATE Employee
Thu, December 16, 2004
I work for Fashion Bug and the return exchange policy is if you want to do an exchange on an item and it is the same item and I mean the same item as the sku numbers are the same and all ticket information is the same then it is an even exchange and they do not have to do anything in the computer all they have to do is take off the sensors off and that is you new pair of pants. Now if you are getting a pair of pants but they have a different sku number then they have to put the return in the computer, then you would only get the selling price within the last 60 days and since they are no longer on sale you would have to pay the difference because you do not have a receipt and you would only get a in store credit, and that is per company policy. From what you say I would agree with you that the Fashion Bug was wrong I feel that they were not listening to you and I would really would call the district manager and if she does nothing then the reginal manager and if nothing then corporate. You can also go on to Fashion Bug's web site and email someone in corporate. I hope that you can get this problem fixed. Goog luck
Cathy
Dunnellon,#3UPDATE Employee
Thu, November 11, 2004
I worked for Fashion Bug for 7.5 years and now work for another division of the same company. I was a store manager at Fashion Bug and am still a store manager. The price difference that you experienced is not company policy. The store manager has the descrection to make the price difference as a straight exchange. Try to do the exchange without a receipt. Company policy without a receipt is that you will receive a store credit or exchange at current selling price. If this does not work, call the corporate office Charming Shoppes, Inc. in Bensalem, Pennsylvania.
Cathy
Dunnellon,#4UPDATE Employee
Thu, November 11, 2004
I worked for Fashion Bug for 7.5 years and now work for another division of the same company. I was a store manager at Fashion Bug and am still a store manager. The price difference that you experienced is not company policy. The store manager has the descrection to make the price difference as a straight exchange. Try to do the exchange without a receipt. Company policy without a receipt is that you will receive a store credit or exchange at current selling price. If this does not work, call the corporate office Charming Shoppes, Inc. in Bensalem, Pennsylvania.
Cathy
Dunnellon,#5UPDATE Employee
Thu, November 11, 2004
I worked for Fashion Bug for 7.5 years and now work for another division of the same company. I was a store manager at Fashion Bug and am still a store manager. The price difference that you experienced is not company policy. The store manager has the descrection to make the price difference as a straight exchange. Try to do the exchange without a receipt. Company policy without a receipt is that you will receive a store credit or exchange at current selling price. If this does not work, call the corporate office Charming Shoppes, Inc. in Bensalem, Pennsylvania.