- Report: #432174
Complaint Review: Federated Payments - Melville New York
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Author Confirmed
Why?
Federated Payments
2 Huntington Quad 3rd Floor N Wing Melville, 11747 New York, U.S.A.
Phone:
877-333372733
Web:
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Federated Payments WARNING ! WARNING! WARNING! Melville New York
I had sighned a contract with these people in Sept 08.Within 2 months they began to go up on there fee's and have been going up since. The contract said I did not have to pay for the yearly fee of $79.00 but of course they billed me for it, it has been credited back now after alot of aggrevation. when they went up on their fee's yet again, I decided to cancel I turned my equiptment in on Feb 12,09 along with the cancelation letter,thinking that would be the end of it. I received a bill 2 weeks later for my monthly fee instead of the cancelation fee of $295.00 so I call the company and they informed me that just because I turned in my equiptment was not proof that I was canceling my contract, they needed the cancelation letter as well which was in the same box as the equiptment but of course they " did not receive it"
so now not only do I have to pay the termination fee I also have to pay the regular fees for Feb and possibly March as well . So if you are currently doing business with these people make sure you mail your cancelation letter in a different package and you want to make sure that you get a confirmation receipt and write on the description of the package that it is in fact a cancelation notice for the company.So you will have proof.
If you are not doing business yet think about it carefully .I saw a report but chose to ignore it and now I am having to pay for that mistake
Ann
travelersrest, South Carolina
U.S.A.
so now not only do I have to pay the termination fee I also have to pay the regular fees for Feb and possibly March as well . So if you are currently doing business with these people make sure you mail your cancelation letter in a different package and you want to make sure that you get a confirmation receipt and write on the description of the package that it is in fact a cancelation notice for the company.So you will have proof.
If you are not doing business yet think about it carefully .I saw a report but chose to ignore it and now I am having to pay for that mistake
Ann
travelersrest, South Carolina
U.S.A.
3 Updates & Rebuttals
Head On My Shoulders, Thinking Straight
San Diego,California,
U.S.A.
this is a rebuttal?
#2UPDATE Employee
Thu, June 25, 2009
the company has 24/7 merchant support, you are charged a fee that you don't think that you should have been charged take it up with the support. Call 877- Federated (333-3728) and they will take care of it. You think they want unhappy customers? Check their BBB rating. 20k customers and 11 complaints in 3 years? Yeah lots of deceipt going on....lol.
Liz
Mendham,New Jersey,
U.S.A.
They totally suck
#3Consumer Comment
Wed, June 24, 2009
These people totally suck. We got the same charge. Please, please, please stay away!!!
Ann
travelersrest,South Carolina,
U.S.A.
UPDATE
#4Author of original report
Tue, March 10, 2009
I have to add that the customer service rep that I had the most dealings with was Donna Winfield I cannot even begin to tell you how rude, condiscending, arrogant,argumentative and sarcastic she has been. In my opionion she has no business being in customer service. It is funny how wonderful they are when they first obtain your business and how they turn on you later.
