- Report: #1409481
Complaint Review: Femora Skin Care - Internet
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Author Confirmed
Why?
Femora Skin Care
Internet, USA
Phone:
1-888-748-7543
Web:
www.tryfemorafacecreamcare.com
Categories:
Business Rating:
(0)
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Femora Skin Care Used fraudulent unscrupulous practices misrepresenting the cost of product until they got my card #. Then no recourse for refund Fountain Valley, California Internet
Ordered 14 day free trial advertised for 4.95 and after giving card no. For billing the next screen shows up with a 35.00 charge for vitamins I did not ask for and another additional 7.95 dollar shipping charge. The webpage would not allow me to agree or disagree with these charges and could not go back to take off or cancel. Order was complete. Website showed no prior terms or conditions until you completed order then allowed you to go to a link at bottom of page to read the terms. It then got even got worse. They were automatically charging my card $90 a month for another order starting within 10 days of receipt of free trial unless you cancel. Well I figured no problem, I will call and cancel. When I called them they could not help me because they had no record of my order said to call back tomorrow. That maybe it will show up in system then. When I called back the next day they said it was too late to cancel shipment went out! They said I would have to wait until I received package to cancel. It was a Saturday so I could not talk with my bank until Monday, but I saw on online banking that charges had already cleared bank.
Called Femora support on Monday, also sent them email over the weekend asking them to cancel, but talked with customer service on Monday and they told me I can not cancel recurring amount until November 10th because I need to try it first! I told her that is when the next shipment goes out for you to charge me $90 more. I told her I see how you all operate like a scam. I said I was calling my bank and hung up on her. Before I could call my bank she called me back and said supervisor would allow her to cancel it now and she would send me a confirmation email. I called my bank anyway and they are blocking my account and sending me a new debit card. Good thing I did because I never got a confirmation email back customer service at Femora as promised! I emailed them back and told them since they did not confirm my cancellation by email as promised, consider this my cancellation. I told them how unscrupulous their business practices are and if their product is good like they say, they shouldn’t have to resort to these low down tactics to sell it. I am not one to get scammed like this and am usually careful about buying on-line. They use movie stars like Sally Field to testify as to how this skin product is the fountain of youth. I would not advise anyone to buy this product unless you have tried it, like it and don’t mind being billed over 90 dollars recurrently month for it. It is really fraudulent the way they sell it by misrepresentation having a website set up in such a way to scam consumers.
