Complaint Review: Fenway Auto Park Kalil Motors Auto Mile - Haverhill Massachusetts

I have bought three cars from Fenway Autopark. Each time they were wonderful I was shocked to see a ripp off report on them. I have only had good experiences with them. The prices have always been fair and financing terms have been favorable I would recommend this dealership to anyone. I am actually going there today to buy a fourth car for my son.Because the last car I bought broke down and they fixed it in one day at no charge to me.Happy shopping,JOSH

I have bought three cars from Fenway Autopark. Each time they were wonderful I was shocked to see a ripp off report on them. I have only had good experiences with them. The prices have always been fair and financing terms have been favorable I would recommend this dealership to anyone. I am actually going there today to buy a fourth car for my son.Because the last car I bought broke down and they fixed it in one day at no charge to me.Happy shopping,JOSH

I have bought three cars from Fenway Autopark. Each time they were wonderful I was shocked to see a ripp off report on them. I have only had good experiences with them. The prices have always been fair and financing terms have been favorable I would recommend this dealership to anyone. I am actually going there today to buy a fourth car for my son.Because the last car I bought broke down and they fixed it in one day at no charge to me.Happy shopping,JOSH

I have bought three cars from Fenway Autopark. Each time they were wonderful I was shocked to see a ripp off report on them. I have only had good experiences with them. The prices have always been fair and financing terms have been favorable I would recommend this dealership to anyone. I am actually going there today to buy a fourth car for my son.Because the last car I bought broke down and they fixed it in one day at no charge to me.Happy shopping,JOSH

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The customer Stacy and her husband both have a history of bad credit. We worked with her for two weeks just trying to get all her personal income documents in order for financing purposes. After 14 days of phone calls, just to get a few documents, no bank wanted to give them a loan. I finally got them an in-house loan after four weeks of bank refusals. Stacy was excited that she would be getting her new truck. We prepared the truck for delivery. Stacy did not show up. When we telephoned her she said that her husband wasn't feeling good. We then set up another delivery date, same thing no phone call and no show. I called and explained to them that it was a lot of work getting them a loan, and that they should take advantage of the oppertunity. It would help them re-establish their credit. I told them that if they are serious about buying this truck, then I need a two thousand dollar deposit to hold the vehicle for them. After two months of conversations and 30 phone calls, she put two thousand on her credit card. We set up a third delivery date. No telephone call and no show again. We contacted Stacy and she asked us to deliver the truck to her in Maine, a 6 hour drive. We do deliver cars to customers, but first they need to come to the store to sign all the contracts. She refused to come in. Now we are on our third month of getting jerked around. Finally she told us the truth. Her husband and she both did not have jobs. and her Husband was mentally ill and was not taking his medication. That is exactly what she said after 90 days of aggrivation. We gave her back her deposit. Please be sorry for me and my company, Fenway Auto Park. Fenway Auto Park is a family owned and operated buisness. We have sold over ten thousand cars with only three complaint. This being one of them. Thank you, Bob Kalil owner, Fenway Auto Park