- Report: #198856
Complaint Review: Fidelity Warranty Services - Deerfield Beach Florida
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Fidelity Warranty Services
P.O. Box 8567 Deerfield Beach, 33443 Florida, U.S.A.
Phone:
800-327-5172
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Regal Automotive Group/Fidelity Warranty Services Inadequate care, Non-existant customer service, Interested only in profit, not customer care. Deerfield Beach Florida
On January 13th, 2006 I purchased a 2003 Honda Element, and a Gold Package extended warranty, from Regal Automotive Group, in Lakeland Florida. I love this vehicle, and was impressed with its ability. In march I started hearing a type of gear whine coming from the engine compartment. Took notice, and on my second service visit, I reported the vehicle making the whine noise, as in the transmission.
The service technician stated after his test drive, that he noticed no noise. So I went about my way. Over the next few months, the transmission on the truck developed an intermittant shifting problem. And with everyones luck, the problem never seems to develop within 20 miles of the service center. So, while I was in Orlando for the weekend, and after the vehicle's transmission "Malfunctioned" again, this time, almost causing an accident. I decided to take it to Coggin Honda of Orlando. The service department, appeared to be more than adequate. The service advisor, stated that I should take a test drive with the technician. To point out the problem. And after 5 round trips down a long, quiet road, the technician admits that he can hear the noise. I then asked, "Whats next?" He then stated, that he wanted to put the truck on the lift, and listen to the transmission with a stethescope.
After about 2 hours, he returned to the lobby, and met me at the advisors desk. Stating that the transmission was making the noise, and even though it didnt malfuntion, during his test drive, that he recommended that the transmission be replaced. I agreed. The advisor, then contacted "Fidelity" and awaited a response. The adjuster showed up late the next day to take his test drive. The technician went along to make sure he heard the noise. After acknowledging the noise, they returned to the dealership. And informed the advisor that he would be in contact the next day. The next morning I was contacted, and informed, that they were going to decline the request, stating that the noise did not pinpoint the problem.
So I returned to Coggin, and retrieved the vehicle. Returning it to Regal Automotive. Along with printouts of the BBB.gov reports,and Ripoffreport.com reports on fidelity. And demanded some answers. Regal's representative assured me that Fidelity, was a great company. And they had never had a problem with them in the past.
My response was to the otherwise. Presenting the information I retrieved from this site, and the BBB.gov site. He then assured me, that he would find the problem with the transmission, and "Get With" Fidelity on the matter. I submitted to the same tests, at Regal. They stated to me, the next day, that they too heard the noise, but the car "had'nt acted up". I then pushed the original diagnosis from Coggin. And stated that the vehicle needed a new transmission, and that Fidelity should help with the sitation. He then sent me to get yet another rental.
Well, this morning, I contacted Regal. The service representative then suggested that I allow "one of the boys in the service department" to take the vehicle home for the night, which was approxamately 25 miles from the dealership. I responded with a "NO, No one is driving my car anywhere!"
I later recieve a call, from the representative, stating that Fidelity had yet again declined my request for coverage, stating that the noise was "Normal".
Honda Corporate dissaggrees, and so does the Factory Service Manual....
This is a blatant, abuse of people. And the inability for the average american, to understand the contracts they are signing, in the heat of the moment, when purchasing a car. I was under the belief, that the warranty company would rather replace a component, that could possibly damage other componenets when they fail. I was absolutely wrong. And the attitude I recieved at the dealership was a confirmation. These people DO NOT care about the consumer. They care about the "Bottom Line"...As an intelligent American, I have decided to voice my opinion on this matter. And its that these company's do think of the consumer as a mere number, and not as a person. And I've noticed that the dealerships, really dont care either.
And as you might read later on other postings, that these things continue to happen to the best of people. And there is never an easy way to bring about a resolution.
Jason
lakeland, Florida
U.S.A.
Click here to read other Rip Off Reports on Fidelity Warranty
The service technician stated after his test drive, that he noticed no noise. So I went about my way. Over the next few months, the transmission on the truck developed an intermittant shifting problem. And with everyones luck, the problem never seems to develop within 20 miles of the service center. So, while I was in Orlando for the weekend, and after the vehicle's transmission "Malfunctioned" again, this time, almost causing an accident. I decided to take it to Coggin Honda of Orlando. The service department, appeared to be more than adequate. The service advisor, stated that I should take a test drive with the technician. To point out the problem. And after 5 round trips down a long, quiet road, the technician admits that he can hear the noise. I then asked, "Whats next?" He then stated, that he wanted to put the truck on the lift, and listen to the transmission with a stethescope.
After about 2 hours, he returned to the lobby, and met me at the advisors desk. Stating that the transmission was making the noise, and even though it didnt malfuntion, during his test drive, that he recommended that the transmission be replaced. I agreed. The advisor, then contacted "Fidelity" and awaited a response. The adjuster showed up late the next day to take his test drive. The technician went along to make sure he heard the noise. After acknowledging the noise, they returned to the dealership. And informed the advisor that he would be in contact the next day. The next morning I was contacted, and informed, that they were going to decline the request, stating that the noise did not pinpoint the problem.
So I returned to Coggin, and retrieved the vehicle. Returning it to Regal Automotive. Along with printouts of the BBB.gov reports,and Ripoffreport.com reports on fidelity. And demanded some answers. Regal's representative assured me that Fidelity, was a great company. And they had never had a problem with them in the past.
My response was to the otherwise. Presenting the information I retrieved from this site, and the BBB.gov site. He then assured me, that he would find the problem with the transmission, and "Get With" Fidelity on the matter. I submitted to the same tests, at Regal. They stated to me, the next day, that they too heard the noise, but the car "had'nt acted up". I then pushed the original diagnosis from Coggin. And stated that the vehicle needed a new transmission, and that Fidelity should help with the sitation. He then sent me to get yet another rental.
Well, this morning, I contacted Regal. The service representative then suggested that I allow "one of the boys in the service department" to take the vehicle home for the night, which was approxamately 25 miles from the dealership. I responded with a "NO, No one is driving my car anywhere!"
I later recieve a call, from the representative, stating that Fidelity had yet again declined my request for coverage, stating that the noise was "Normal".
Honda Corporate dissaggrees, and so does the Factory Service Manual....
This is a blatant, abuse of people. And the inability for the average american, to understand the contracts they are signing, in the heat of the moment, when purchasing a car. I was under the belief, that the warranty company would rather replace a component, that could possibly damage other componenets when they fail. I was absolutely wrong. And the attitude I recieved at the dealership was a confirmation. These people DO NOT care about the consumer. They care about the "Bottom Line"...As an intelligent American, I have decided to voice my opinion on this matter. And its that these company's do think of the consumer as a mere number, and not as a person. And I've noticed that the dealerships, really dont care either.
And as you might read later on other postings, that these things continue to happen to the best of people. And there is never an easy way to bring about a resolution.
Jason
lakeland, Florida
U.S.A.
Click here to read other Rip Off Reports on Fidelity Warranty
1 Updates & Rebuttals
Mike
Saint Louis,Missouri,
U.S.A.
I own a Fidelity contract
#2Consumer Comment
Wed, August 23, 2006
I read my contract that I have with Fidelity. This contract states that it is a mechanical failure contract meaning it will assist with mechanical failures only. Under the heading on page 2 that says Service contract Coverage, it states what is considered a mechanical failure. I am also an Automotive Tech and used to work for Honda. A little noise from the transmission is normal. If you have to take the vehicle down a quiet road to hear the noise, that means it is a little noise. The only "little" noise that you will ever hear from the transmission is gonna be from the pump. Just like you would hear your fuel pump turn on when you start the car. Being normal noise from the pump does not warrant the replaement of the transmission. It just seems as if the service writers and techs at the dealerships you went to wanted to hear you scream at them when they told you it was a normal noise. Aperently the warranty company came out to look and found that is was normal noise. Noise does not always mean there is a mechanical failure. Now you also said that the transmission would act up almost causing accidents. If the service technician would do his job correctly, he would be able to pull all the info from the vehicals computer from when it happened. He would then look it over and be able to see what is happening with the transmission. The warranty company went to look at your car and the service tech demonstrates a pump whine (which is normal), but does not demontstrate the problem you say you are having besides the noise. It is not the adjusters job to diagnois the car, it is the service technician's job. The adjuster's job is to go out and verify what the tech says is wrong with the car. The tech gets paid to diagnois the car.
