- Report: #1438111
Complaint Review: First American Home Warranty Company - Internet
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First American Home Warranty Company
Internet, United States
Web:
www.homewarranty.firstam.com
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First American Home Warranty and Insurance Total ripoff! Your claims will be denied if you try to repair expensive items. HORRIBLE. Do not trust. Out to get your money but will not service your appliances. Use another home warranty company!!! One that provides actual coverage. This company is a sham and scam.
I purchased a home and the seller used this horrible warrany company, probably becuase it was the cheapest. And since he was the seller and I was the buyer, why would he care if they never serviced the appliances? Thats why buyers choose this company, because its CHEAP and thats about all. They are leaving the house to you so coverage is inconcequential to them. The home I purchased had a wonderful Traulsen Fridge, no different than a Sub Zero, one of the best fridges money can buy. Created for commercial applications but has been quickly gaining popularity in upscale homes.
The fridge was running warm and I called the First American for repair. They sent a "repair person" over who dismanted it and later, after totally disabling it, said he could not fix it. He left it worse than he found it but said he would come back with the right parts. A few days later i contacted First American to find out what was going on. They told me, at that time, after I called to inquire that they had decided to deny my coverage.
My contract clearly states my kitchen fridge is covered up to $5K. Yes, they made the decision not to cover it. Their reason, because THEY consider it to be a "commercial fridge" and they dont cover anything commercial. If that was the case, why did they send a repairman who ASKED me for the model number to confirm coverage, why did they send someone over to repair it and charge me $75 and WHY did they not tell me it wasnt covered BEFORE the guy came and dismantled it? T
his is totally unacceptable behavior from a company that claims to be a home warantee company. If you are a home buyer, DO NOT ACCEPT FiRST AMERICAN as your warrantee company. If you are seller, dont be cheap, do the right thing and choose a reputible company. If you own any high end appliances like Viking, Sub Zero, Traulsen, etc, DO NOT PURCHASE A POLICY FROM THIS COMPANY. Read the fine print, they do not cover anything which THEY MIGHT at some point decide to deem "commercial". This is NOT the company for high end appliances.
2 Updates & Rebuttals
Robert
Kansas City,Missouri,
United States
Warranty Claim on Central Air Conditioning
#2Consumer Comment
Fri, September 07, 2018
I suppose there is good and bad experiences with any warranty company. I had one with Choice Home Warranty. The didnt pay claims. I am now with First American. I have had several claims. The last claim was for a Cental Air Conditioner. It took time to get through all the processes but they did not hassle me. They have paid to replace the entire unit AND the furnace. I had to pay a few non covered items like sheet metal changes. The total without First American would have cost me about $7000. I paid $300. They have been fair with me. My only complaint is it took time to get it done, several weeks. They did help pay for a small AC to help me get by.
Im not leaving First American. There may be better companies but Im not willing to experiment.
michelle
los angeles,California,
United States
SAME HAPPENED TO ME!
#3Author of original report
Thu, April 12, 2018
Yep, same exact thing happened to me with refrigeration. People should file suit if you have insurance but the insurance fails to cover. expeically if the repairan they sent ruins your appliances. They use cheap and unqualified tech people who have no clue what they are doing. If they break it, they cannot fix it and they just leave. And First American says "oops! too bad! Your problem now!"
