- Report: #1339393
Complaint Review: First American Home Warranty - Nationwide
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Author Not Confirmed
Why?
First American Home Warranty
Nationwide, USA
Phone:
888374216
Web:
http://homewarranty.firstam.com
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First American Home Warranty Fails to honor contract West Hills California
I am very disappointed with the service I received regarding First American Home Warranty
They are refusing to fix a covered problem.
Last summer, a problem arose with my A/C. First American dispatched a contractor to contact me. He did, within the 24 hour period he was supposed to. He said he would fix it by the next day. He no-called, no-showed the appointment. I left repeated calls for him, but he didn't bother returning them until a week later. Meanwhile, my family was without A/C for over a week, in August. First American agreed to allow another contractor to come. I had to pay him and get reimbursed from First American. It took over 4 months for First American to return my money. The service from First American was so lousy, they even returned my service fee.
On Sunday, July 24, 2016, my A/C went out again. I said the previous was not permitted to do the work due to the unprofessionalism last year. Despite that, First American insisted that I allow that contractor to do the work. First American does not get to decide who is allowed in MY home. Your claims department refused to service the A/C with another contractor.
I filed a BBB complaint, fixed the unit myself, after many hours of research, and trial and error. Only after I filed the complaint did First American agree to send another contractor (after the unit was fixed). First American agreed to reimburse me, but now have refused to do so, breaching their contract.
