- Report: #62981
Complaint Review: First Consumers National Bank-spiegel Account - Beaverton Oregon
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First Consumers National Bank-spiegel Account
Beaverton, Oregon, U.S.A.
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First Consumers National Bank-spiegel Account late payment fee Beaverton Oregon
FCNB has not cashed my check for my june payment either. I did call the number for the spiegel dept. A lady told me that since they were closing they didnt have as many people working (duh) so it might take longer for the check to be processed.
I mailed my payment about 2 weeks before the due date. another payment I mailed on the same day cleared my bank on the 25th of June. Spiegel payment still has not cleared my bank. the woman at Spiegel sayed she has no phone numbers for the company.
It looks as it we are all going to be hit with late payment fees, but for how long?? I find it hard to believe that this can be happening for as long as it has been and we really have no way of contacting these people!! At this rate, they could keep charging late fees and no one could ever pay the bill off!!
Ive never had a problem with this company, I have had my account for almost 10 years,until now. looks like we are all about to screwed
Dana
Dallas, Texas
U.S.A.
I mailed my payment about 2 weeks before the due date. another payment I mailed on the same day cleared my bank on the 25th of June. Spiegel payment still has not cleared my bank. the woman at Spiegel sayed she has no phone numbers for the company.
It looks as it we are all going to be hit with late payment fees, but for how long?? I find it hard to believe that this can be happening for as long as it has been and we really have no way of contacting these people!! At this rate, they could keep charging late fees and no one could ever pay the bill off!!
Ive never had a problem with this company, I have had my account for almost 10 years,until now. looks like we are all about to screwed
Dana
Dallas, Texas
U.S.A.
1 Updates & Rebuttals
Tasha
Rapid City,South Dakota,
U.S.A.
get a grip yall- settle down FCNB IS CLOSED!!!!!!!
#2Consumer Comment
Tue, July 08, 2003
To all the people that are complaining about Fcnb i understand- i work for spiegel/eddie bauer and newport news- it has been so hectic since fcnb was liquidated by the government. we have no phone numbers directly to them because there is noone there to take your call- we (the employees) wish we could help our customers more by looking up your accounts but we cant- so when you call in when we tell you you have to write to them please dont be angry with us- we cant help you at all- we are just the merchant and the bank has cut us off with all info and that is your recent up to date balance- if you payment has posted- anything regarding your accnt we dont have- so you have to write to them or you can call this automated phone service 800-234-3262. this will tell you if your payment has posted and the recent up to date balance- so please... please.... when you call in try not to be so rude to us- we dont have any info and we wish we could help you but we cant- you have to write to them- not neccesarily that you will get a response but thats all you can do right now-- if you have a late fee that you think was in error please call us and we can take care of it for you- but be nice please- thats all we ask- we have had so many rude people that once we say we dont have any info and give the adddress to write people just yell at us- it gets old and when we have to repeat over and over and over that we have no info--- yeah it gets old- so be nice when you call and we would be more than glad to help you- remember if you are rude when u first start the call- we are going to be rude to you too- i know that its hard to get something settled when you cant talk to anybody but all you can do right now is right and like i said before if you have a late fee that u think is in error please give us a call and we can see what we can do to remove it for you-- Have a great day-- Sincerely :)
