Audrey
Groton,#2Consumer Suggestion
Fri, July 11, 2003
I finally got a voice on the (516)number listed for cardmembersservices.net. I was so agitated when I found on the voice info that I had a late charge on my fcnb account and was never late. I called the (516) number, which is New York exchange, and pressed the pay by phone option. The lady says the Oregon site is no longer in business and they took over the payment processing for MBIA. If you have kept your payments up they will remove the current late charge because no one was available to process the payments sent to Oregon after the office there shut down. Payments were not processed for one week the first week of July. They are trying to catch up. FCNB had to agree to the take over of the bank as part of the settlement to hold spiegel harmless. If you have a Newport News acct. this phone number works for you. It should work for all of the accounts, but I am not sure. They will have a Hicksville N.Y. address for billing and paying she also said. So hopefully this will be straightened out soon. If you mailed a check don't stop payment on your acct. They will cash and post them and remove current late charges for this month. We are paying the guaranteer of our loans now not FCNB, because they have to pay all of the debts that were a part of the bankrupt action. If we stop payments on our loans it will cause you bad credit. I hope this info helps.