- Report: #82476
Complaint Review: First Extended Service Corporation - Dallas Texas
-
Author Not Confirmed
Why?
First Extended Service Corporation
P.O. Box 130745 Dallas, 75313-0745 Texas, U.S.A.
Phone:
800-527-3426
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
First Extended Service Corporation ripoff (refusung to pay for electrical repairs thereby leading to complete engine failure, refusing to pay for engine repair) Dallas Texas
We reported an electrical problem when the horn continued to engage, on it's own. We were told that it was the wiring inside steering column and under the dash.
Also, at this time, any warning lights, beeps, or other signals ceased to work; thereby eliminating any chance of us knowing of any breakdowns or other problems.
Approximately two weeks later the engine seized in our 1999 Isuzu Rodeo. With no types of warning; whatsoever!
First Extended Service Corproation made us wait 24 days before saying they would not pay for repair, to our engine, because they required more receipts for oil changes and such.
We are a poor family. We do not have extra money to pay for oil changes, shocks, muffler; whatever else would be classified as normal wear and tear. So, I do all of my own work (right in my driveway). How can I supply receipts when I do the necessary work myself?
This is only one (the worst) of 3 or 4 items turned down.
Carl & Marie
Elgin,, South Carolina
U.S.A.
Also, at this time, any warning lights, beeps, or other signals ceased to work; thereby eliminating any chance of us knowing of any breakdowns or other problems.
Approximately two weeks later the engine seized in our 1999 Isuzu Rodeo. With no types of warning; whatsoever!
First Extended Service Corproation made us wait 24 days before saying they would not pay for repair, to our engine, because they required more receipts for oil changes and such.
We are a poor family. We do not have extra money to pay for oil changes, shocks, muffler; whatever else would be classified as normal wear and tear. So, I do all of my own work (right in my driveway). How can I supply receipts when I do the necessary work myself?
This is only one (the worst) of 3 or 4 items turned down.
Carl & Marie
Elgin,, South Carolina
U.S.A.
2 Updates & Rebuttals
Kevin
Nashville,Tennessee,
U.S.A.
Retain a copy of your oil and filter purchases
#2Consumer Suggestion
Sun, March 07, 2004
You state you do your own maintence so how can you have receipts? It's easy (I've been doing my own maintenace for years). Retain a copy of your oil and filter purchases from the auto store. Simply circle the date and write the mileage down when the service was completed. This is now a valid document showing service was performed. You cannot expect an extended service contract, or factory warranty for that matter, to honor their contact without proof of maintenance.
Steve
Tampa,Florida,
U.S.A.
you did not preform the required maintenance
#3Consumer Comment
Sat, March 06, 2004
The service contract company or the repairing facility is within their rights to request LOF receipts. If you purchased your own oil/filter you should have receipt and a log of when you preformed the LOF change. A guess is that you did not preform the required maintenance that is the reason the engine seized.
