furray
atlantic,#2REBUTTAL Owner of company
Thu, March 27, 2014
being a pro builder for 30 years i'd say you guys are a bunch of hacks. hiring people for minimum wage, flipping burgers one day building engines the next. there is no excuse for the cylinder burn out, none. no excuse for the valves not being set right, if you can't even do that you have no business building engines. the warrenty should have never been an issue, it didn't last a reasonable length of time and the work was "shoddy" at best. sometimes in business you just have to bite the bullit and make things right, live and learn. if you want pro builders you have to pay for them or as you see 5star, thats what you get "pay peanuts attract monkeys" i think it's dispicable the way you treat a customer and don't stand 100% behind your crappy work but thats just me, one kick a*s engine builder and one great customer service person.
Chris
Glendale,#3REBUTTAL Owner of company
Thu, July 12, 2007
Five Star Engine Exchange has been in business for over 17 years with an exemplery record of service. Five Star Engine Exchange sells engines worldwide to thousands of satisfied customers. Our record speaks for itself. "Garry" purchased a Chevrolet 350 long block assembly from Five Star and installed the engine himself. I will point out a few of the many "issues" or "inconsistencies" Garry has encountered. Garry stated that Five Star assured him that "Five Star Engine told me it was ready to drop in and go" which is completely false knowing that Garry had to install the oil pan, front cover, valve covers, intake manifold, exhaust manifolds, water pump, oil pump, ignition, carburetor, fuel pump etc.... Five Star delivers the engines with the knowledge that the valves are to be fine adjusted. The camshaft was in time with the crankshaft but the responsibility was Garry's to install his distributor and time which is common for any installation of all distributor engines. Garry then claims "For the next couple of weeks I drove it to work and back and ran test after test but couldn't find anything wrong". Which relates to the heads being properly torqued because heads torqued at "none had a torque of over 30 foot pounds" would not get out of the driveway before coolant leaking would appear. Furthermore Garry stated "On my fourth trip home from work the truck was running hot" an obvious overheating problem. Garry then removed the head and found that the block was torched between two cylinders. Garry states "From the force of the water between 5 and 7 a grove had been cut into the block .250 wide and .050 deep making the block worthless in less than 100 miles" FACT: You would need 100's if not thousands of pressure of water to deteriorate a cast iron block, kind of hard with a 15 pound pressure relief radiator cap. The groove in the block was torched by the fuel and compression, most common a lean condition which brings the cylinder temperatures to extreme and causes the particular damage. Lean conditions are caused by lean carburetion, vacuum leaks, incorrect timing, bad fuel, bad fuel filter etc.. all of these issues are unrelated to the product supplied by Five Star. Garry also stated several times in complaints "The specs for the bolts are 130 foot pounds" FACT: Every small block Chevrolet head torque is 70 foot pounds NOT 130. Every bolt or threads would break at 130 foot pounds for a 7/16" bolt. Garry again states "A one year 12,000 mile warranty", FACT: our warranty period is for one year UNLIMITED mileage in which Garry has a written copy of and has refused to abide by. I find it comical that he is accusing us of being the liars. Garry is obviously blinded to the facts by his frustration. This was all found after the warranty period expired! Only 100 miles in over a year after purchase? Who is to blame here? Five Star? I have expressed to Garry that we would diagnosis the engine and repair "at cost" for a huge savings for repair in which Garry refused. I do agree with Garry on one point, please contact the BBB and other consumer watchdog agencies before purchasing. We have good records with all of them through our years of business and thousands of engines sold. Thank you for your time and understanding, Chris.