- Report: #436415
Complaint Review: Flat Rate Photography - Litchfield Park Arizona
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Why?
Flat Rate Photography
13203 W Berridge Lane Litchfield Park, 85340 Arizona, U.S.A.
Phone:
623-547-1949
Web:
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Flat Rate Photography Liars, cheater, untrust worthy, unreliable, not dependable and probly won't show up for pre-paid sessions Litchfield Park Arizona
My fiance and I hired Flat Rate Photography to take photos at our wedding on 05/16/09. We also included in the wedding package an engagement session. Initially we were suppose to meet in October to take the engagement photos but we could not fit it into our schedule. Therefore we called in advance and canceled the engagement session and stated we would call back at a later date to reschedule.
I spoke with Liesl Ebenholtz which is the photographers spouse in December of 2008 and set up an appointment for the engagement session for January 3rd 2009 at Encanto Park. My fiance and I waited for an hour and Keith Ebenholtz the photographer never showed up for the session.
I phoned him several times while at the park and he finally called me back two hours later and stated he wasn't aware of the photo session and that his wife had written down the 17th of January instead of the 3rd of January. Then he went on to say that they are expecting guest for a dinner party and couldn't meet with us.
I told him that I was unhappy he didn't show, nor call, to reschedule which is very unprofessional. I went on to say that there is no way possible I told his wife the 17th of January because I knew (prior to calling her) that I already had plans for that day.
I told him that I had to talk to my fiance in regards to the no call-no show situation and give him a call back. Needless to say we decided not to use the Photographer for our wedding and now he refuses to refund us our $600.
Complaint Background:
- Product/Service Purchased: Photography
- Purchase Date: 9/20/2008
- Date Problem First Occurred: 1/3/2009
Complained to the company/organization:
-First Date: 1/3/2009
-Second Date: 1/13/2009
Payment Made: Partial payment made
Payment Method: Check
Name of Sales Person/ Owner: Mr. Keith Ebenholtz
-Purchase Price: $600.00
-Disputed Amount: $600.00
Desired Outcome:
Refund of the entire $600 deposit
Windle
Laveen, Arizona
U.S.A.
I spoke with Liesl Ebenholtz which is the photographers spouse in December of 2008 and set up an appointment for the engagement session for January 3rd 2009 at Encanto Park. My fiance and I waited for an hour and Keith Ebenholtz the photographer never showed up for the session.
I phoned him several times while at the park and he finally called me back two hours later and stated he wasn't aware of the photo session and that his wife had written down the 17th of January instead of the 3rd of January. Then he went on to say that they are expecting guest for a dinner party and couldn't meet with us.
I told him that I was unhappy he didn't show, nor call, to reschedule which is very unprofessional. I went on to say that there is no way possible I told his wife the 17th of January because I knew (prior to calling her) that I already had plans for that day.
I told him that I had to talk to my fiance in regards to the no call-no show situation and give him a call back. Needless to say we decided not to use the Photographer for our wedding and now he refuses to refund us our $600.
Complaint Background:
- Product/Service Purchased: Photography
- Purchase Date: 9/20/2008
- Date Problem First Occurred: 1/3/2009
Complained to the company/organization:
-First Date: 1/3/2009
-Second Date: 1/13/2009
Payment Made: Partial payment made
Payment Method: Check
Name of Sales Person/ Owner: Mr. Keith Ebenholtz
-Purchase Price: $600.00
-Disputed Amount: $600.00
Desired Outcome:
Refund of the entire $600 deposit
Windle
Laveen, Arizona
U.S.A.
2 Updates & Rebuttals
Tim
Avondale,Arizona,
USA
Great experience with Flat Rate Photography!
#2
Sat, August 15, 2009
Flat Rate Photography did a wonderful job photographing our wedding in June of 2004. In fact we have hired them every year since then for our family photos and to photograph our company Christmas party. They are always on time, have never missed an appointment and do wonderful work! Don't let one negative comment on this website change your mind about giving them a try, you will not be disappointed.
Tim (call Keith and Liesl at 623-695-1846 and ask for my phone number, I would be glad to be a reference for them)
Keith And Liesl
Litchfield Park,Arizona,
U.S.A.
RESPONSE
#3REBUTTAL Owner of company
Tue, August 11, 2009
Our former clients Windle Echoles and Trellis Pompey canceled and rescheduled their engagement session five times. During the course of one of the reschedulings an error was made either by our client or us resulting in confusion over one of the rescheduled dates. Regardless of which of us was at fault, we apologized and offered a $100 credit (the price of the session). In a further effort to resolve the matter we participated at the request of Ms. Echoles and Mr. Pompey in the Better Business Bureau's (BBB) dispute resolution process. The BBB lists the dispute as Resolved. We would be pleased to provide anyone considering our service with as many references as you would like. We look forward to continuing to provide the same high quality, reasonably- priced service we have provided for the last seven years to hundreds of happy couples. Thanks for taking the time to read this! Keith and Liesl, Owners (Keith's Cell: 623-695-1846)
